query:data Consumer Data Conference

16 July 2018  |  08:30 to 16:30

ZINC Fed Square, Melbourne 

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CPRC’s research shows that Australian consumers want more choice, control and transparency over how their data is being collected and used. Reforms internationally, such as the introduction of the General Data Protection Regulation in the EU, reflect major attempts to shift the power and control over data to consumers. How we ensure this occurs in Australia, while facilitating innovation and competition, is a critical question for those working in business, the community sector, regulators, policymakers and academia.

Join Australia’s leading researchers, regulators, advocates and businesses to discuss the evolving consumer policy & practice landscape across the fields of privacy, competition and consumer law, data ethics, machine learning and open data.

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Consumer data and regulatory reform

Mr Rod Sims
Australian Competition and Consumer Commission


Big Data: A human rights perspective

Mr Ed Santow
Human Rights Commissioner
Australian Human Rights Commission


Consumer expectations, current practice and the policy landscape

Ms Lauren Solomon
Chief Executive Officer
Consumer Policy Research Centre


Panel 1: Consumer data — Innovation in practice

Innovations in technology and ‘big data’ now enable organisations to collect, analyse and use data in ways that can deliver significant benefits to consumers. Improved consumer experience, more efficient service delivery and investment, along with more relevant recommendations are just a few. Hear from those working at the cutting edge of new technologies that are transforming the consumer landscape:

  • Mr Harshu Deshpande, Managing Director, Custom Development & Open Source Alliance, Accenture

  • Ms Andrea Lau, Managing Director & Co-Founder, Small Multiples, and

  • Mr Nigel Dobson, Banking Services Domain Lead, Digital Banking, ANZ.


Panel 2: I know you can do that with data, but should you?

Consumer data collection, sharing and use practices have evolved dramatically in recent times. Emerging practices have pushed the boundaries of existing protections with privacy, consumer protection and competition frameworks all being tested. How could data ethics, privacy and competition principles be applied to ensure data collection, sharing and use benefits consumers and society? Hear from Australia’s leading academics:

  • Dr Katharine Kemp, Lecturer, Faculty of Law, UNSW Sydney

  • Prof James Arvanitakis, Pro Vice Chancellor (Research and Graduate Studies), Western Sydney University, and

  • Dr Monique Mann, Vice-Chancellor’s Research Fellow Technology and Regulation, Faculty of Law, Queensland University of Technology.


  • Mr Drew MacRae, Policy & Advocacy Officer, Financial Rights Legal Centre.


Panel 3: Putting consumers in the data driver’s seat

For consumers to reap the benefits of the ‘big data’ economy, transparency and greater control over data collection, sharing and use practices are essential. Empowering consumers with the tools, information and resources they need to make informed choices means building better interfaces, systems and processes. How can policymakers and businesses improve consumer comprehension and control? Hear from experts in the field:

  • Dr Kerry Taylor, Associate Professor, Data Science, Convenor, Postgraduate Programs in Applied Data Analytics, ANU

  • Prof Marcus Foth, Founder and Director of the Urban Informatics Research Lab, Queensland University of Technology, and

  • Dr Suelette Dreyfus, Lecturer, School of Computing and Information Systems, University of Melbourne.


  • Associate Prof Shanton Chang, School of Computing and Information Systems, University of Melbourne.


Join us for a cross-sector event with Australia’s best and brightest who have been turning their minds to key questions on data.

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