Our Role

Monitor & identify issues – To ensure our work has the greatest impact.

Taking a people-centred approach to the consumer experience; our research is informed by the voices of Australians.

Research – Consumer protection issues and outcomes.

Ensuring that policy recommendations are based upon the facts is critical to developing effective policy that delivers on our vision.

Translate research into policy & practice – For the public benefit.

Turning the knowledge we gather into robust implementable policies and demonstrating how those policies work in practice.

Collaborating with others – To amplify all of our work.

Collaboration is what our organisation is known for and it is the behaviour that is needed in order to deliver successful outcomes in our research and for our policy recommendations.

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