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January 29, 2020

Older Australians Left Abandoned and Confused by Home Care System

Consumer research centre releases latest report – Choosing care: the difficulties of navigating home care The report from Consumer Policy Research Centre (CPRC) draws on research undertaken in partnership with University of South Australia (UniSA) which surveyed 502 Home Care Package (HCP) recipients across metropolitan Australia in June and July last year.

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November 28, 2019

An Energy Trainer’s Journey to Helping 600+ Emergency Relief Workers and Their Clients Leap Over the Energy Hurdle

Everyone could use a little bit more knowledge and understanding when it comes to energy. I can hear the deep exhales already. But remember, nearly all of us have electricity and perhaps gas coming into our homes, powering our lives and allowing us to get on with the everyday. Even if we don’t have an energy bill in our name, we’re still likely to be paying towards one on a regular basis. So why not know the basics on how to minimise what we spend on these energy bills? After all, the money is better kept in your pocket.

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November 20, 2019

Forward-Looking Collective of Local and International Experts Gather for CPRC’s Data (R)Evolution Conference

We were delighted and honoured to host the brilliant collective of over 100 minds that gathered both on and off stage for our second annual consumer data conference Data (R)Evolution on Tuesday 19 November 2019. Bringing together national and global perspectives from across sectors, the day kicked off with a keynote from ACCC Chair, Rod Sims and eSafety Commissioner, Julie Inman Grant on the emerging opportunities and challenges for policymakers and regulators.

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November 18, 2019

Data (R)Evolution Conference Speech by CPRC CEO, Lauren Solomon

I would also like to begin by acknowledging that this meeting is being held on the traditional lands of the Wurundjeri people of the Kulin Nation. And I would like to pay my respects to their Elders past, present and emerging, and to Elders from other communities who may be here today. Aunty Joy, our team has been looking forward to hearing you share your wisdom again since our last conference in April. In the spirit of walking and working together, we’re so pleased to be hosting a discussion later today on Indigenous data sovereignty - ensuring people, and communities have more of a say in how data is used will be essential to a more inclusive future.

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August 18, 2019

How Can Retailers Improve Access and Outcomes for Consumers With Cognitive Disabilities?

Guest post by Dr Yvette Maker and Prof Jeannie Paterson, University of Melbourne Service providers’ poor conduct towards consumers with cognitive disabilities has been in the spotlight in recent months, with particularly troubling accounts emerging from the Royal Commission into Banking, the Energy and Water Ombudsman of Victoria and the Essential Services Commission. Legislation and guidelines offer some remedies for people who are experiencing financial hardship, or who have been subject to unconscionable conduct or other improper practices. These protections, while important, do not necessarily assist people with cognitive disabilities to find and sign up for the services they want and need. The best solution is not relief when something goes wrong, but better front-end processes in the first place.

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August 16, 2019

Minister Lily D’Ambrosio Launches $640K Energy Program To Support Victorians Experiencing Vulnerability

DELWP partners with CPRC and CISVic to launch innovative and accessible energy information program, equipping 600+ emergency relief workers in 30 locations state-wide

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July 26, 2019

ACCC Digital Platforms Inquiry Final Report

CPRC CEO, Lauren Solomon highlighted the national and international significance of the report. The growing harms from the information and power imbalance between digital platforms and consumers requires a coordinated and significant policy response.

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July 23, 2019

Human Rights and Citizenship

CPRC CEO, Lauren Solomon's opening response at the 2019 University of Melbourne Digital Citizens Conference

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May 30, 2019

Research Launch Webinar: A Day in the Life of Data

A Day in the Life of Data was launched on Wednesday 29 May, during CPRC’s first Consumer Policy Connect Series webinar for 2019, which featured Lauren Solomon and Brigid Richmond from CPRC, Nathan Kinch and Mat Mytka from Greater than X, and Dr Chris Culnane from the University of Melbourne’s Department of Computing and Information Systems.

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May 14, 2019

Will Australia Need a New Approach to Data Protection?

Data and digital transformation in consumer markets CPRC CEO, Lauren Solomon’s presentation at the 2019 Australian Consumer Law Conference

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