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query:data Consumer Data Conference

CPRC’s research shows that Australian consumers want more choice, control and transparency over how their data is being collected and used. Reforms internationally, such as the introduction of the General Data Protection Regulation in the EU, reflect major attempts to shift the power and control over data to consumers. How we ensure this occurs in Australia, […]

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Research: Australian consumers ‘soft targets’ in Big Data economy

Australian consumers feel uninformed, unprotected and powerless when it comes to Big Data, new research from Consumer Policy Research Centre (CPRC) has found. Surveying the digital behaviours of 1004 Australian consumers over the past 12 months, CPRC found that: Only 6% had read the Privacy Policies or Terms and Conditions for all the products they […]

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Will Big Data end the ‘fair go’ for Australian consumers?

Australia is lagging other countries in its understanding of the impacts of ‘big data’ collection and consumer profiling, the Consumer Policy Research Centre (CPRC) today warned – prompting the organisation to kick off a new research program and offer a $100,000 research grant. CPRC Chief Executive Lauren Solomon pointed to data ‘warehouses’ in the US […]

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Operation of an Energy Comparator Code of Conduct

With significant growth in the use of comparator websites, the former Consumer Utilities Advocacy Centre (CUAC) developed the Energy Comparator Code of Conduct (ECCC) to improve the practices of online comparators and their presentation of offers. Effective comparator websites can play an important function within the energy market, to enhance consumer decision-making, enable simpler comparisons […]

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Improving consumer decision-making and engagement

CPRC is currently investigating product choice and the decision-making process for consumers across a range of markets, considering information disclosure, barriers for vulnerable consumers, making comparisons and the switching process. A range of remedies are also explored in application both locally and internationally. Complexity, disengagement and inertia have all been concerns raised with regards to […]

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A message from our Chair

At a pivotal point in its history, I’m delighted to join CPRC as Board Chair. Representing consumers and helping them secure fair outcomes in the marketplace has always been central to my work – at Financial Ombudsman Service in the UK, the Consumers Federation of Australia, or in my current role as Independent Customer Advocate […]

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A big win for energy consumers

The Australian Competition Tribunal has reviewed pricing reset proposals from Victorian energy distribution businesses and determined that they could not claim a further $345 million from Victorian consumers for building or maintaining the energy distribution network. This decision delivered a significant saving for Victorian energy consumers. Throughout 2016, CPRC engaged in the Limited Merits Review […]

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Better measuring outcomes in the rental market

CPRC has embarked on consultations with academics, community advocates, policymakers and industry to further investigate the experiences of those participating in the rental market. Whether the rental market is working effectively and delivering good outcomes for tenants is currently difficult to ascertain, largely due to a lack of consistent and transparent reporting. Reports suggest that […]

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New CPRC Stakeholder Engagement forums

To reflect our new policy remit and approach to research, CPRC now has now two formal consultation forums for collaboration around consumer vulnerability and emerging strategic consumer policy issues. We will also continue our informal and project-based engagements. CPRC Reference Group Applications for the CPRC Reference Group closed on 8 December; warm thanks to everyone […]

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Building Customer Trust

On Thursday 24th August 2017, Yarra Valley Water (YVW) hosted the Thriving Communities Partnership, with 70 other organisations in attendance to co-create the Thriving Communities Partnership Charter. The Thriving Communities Partnership (TCP) is a cross-sector collaboration aimed at ensuring that everybody has fair access to the modern essential services they need to thrive in contemporary […]

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