News

Report: Consumer data & the digital economy

  Australians are spending more of their lives online. 87% were active internet users in 2017, more than 17 million use social networking sites, and 84% of Australians are now buying products online. Big Data is big business. In 2018 alone, revenue from the Big Data software market was estimated at $42 billion. The introduction […]

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Australians primed for a backlash against data free-for-all

The Consumer Data and Digital Economy report, released today by Consumer Policy Research Centre (CPRC), has found Australians are not apathetic toward data protection, but feel little control over what data they provide. Consumer Policy Research Centre CEO, Lauren Solomon, said this combination of factors lays the foundation for a consumer backlash, as Australians look […]

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query:data Consumer Data Conference

CPRC’s research shows that Australian consumers want more choice, control and transparency over how their data is being collected and used. Reforms internationally, such as the introduction of the General Data Protection Regulation in the EU, reflect major attempts to shift the power and control over data to consumers. How we ensure this occurs in Australia, […]

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Research: Australian consumers ‘soft targets’ in Big Data economy

Australian consumers feel uninformed, unprotected and powerless when it comes to Big Data, new research from Consumer Policy Research Centre (CPRC) has found. Surveying the digital behaviours of 1004 Australian consumers over the past 12 months, CPRC found that: Only 6% had read the Privacy Policies or Terms and Conditions for all the products they […]

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Will Big Data end the ‘fair go’ for Australian consumers?

Australia is lagging other countries in its understanding of the impacts of ‘big data’ collection and consumer profiling, the Consumer Policy Research Centre (CPRC) today warned – prompting the organisation to kick off a new research program and offer a $100,000 research grant. CPRC Chief Executive Lauren Solomon pointed to data ‘warehouses’ in the US […]

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Operation of an Energy Comparator Code of Conduct

With significant growth in the use of comparator websites, the former Consumer Utilities Advocacy Centre (CUAC) developed the Energy Comparator Code of Conduct (ECCC) to improve the practices of online comparators and their presentation of offers. Effective comparator websites can play an important function within the energy market, to enhance consumer decision-making, enable simpler comparisons […]

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Improving consumer decision-making and engagement

CPRC is currently investigating product choice and the decision-making process for consumers across a range of markets, considering information disclosure, barriers for vulnerable consumers, making comparisons and the switching process. A range of remedies are also explored in application both locally and internationally. Complexity, disengagement and inertia have all been concerns raised with regards to […]

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A message from our Chair

At a pivotal point in its history, I’m delighted to join CPRC as Board Chair. Representing consumers and helping them secure fair outcomes in the marketplace has always been central to my work – at Financial Ombudsman Service in the UK, the Consumers Federation of Australia, or in my current role as Independent Customer Advocate […]

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A big win for energy consumers

The Australian Competition Tribunal has reviewed pricing reset proposals from Victorian energy distribution businesses and determined that they could not claim a further $345 million from Victorian consumers for building or maintaining the energy distribution network. This decision delivered a significant saving for Victorian energy consumers. Throughout 2016, CPRC engaged in the Limited Merits Review […]

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