News

CPRC Research Project Grants 18/19 – Expressions of Interest now open!

Research Project Grants ($100,000) CPRC’s Research Project Grants have been established to facilitate evidence-based and interdisciplinary research within significant and emerging topic areas determined annually by CPRC. In 2018/19, CPRC welcomes Expressions of Interest from research teams investigating the following research areas: Choice for older Australians in consumer markets ($50,000) Older Australians often experience a […]

Read more >

“But are they any good?”

In a range of service industries, consumers often encounter poor service including unexpected service outages, inexplicable fees and charges, transfer issues, billing errors, and long wait times to speak to unhelpful customer service. Repeated instances of poor customer service are not only frustrating, but also results in costs well exceeding the purchase price and eroding trust in […]

Read more >

New energy information and resources for community workers

The Victorian Department of Environment, Land, Water and Planning (DELWP) has engaged CPRC to deliver a project to assist community workers supporting households experiencing difficulties with their energy bills. The project recognises that community workers are on the front line when households struggle with the cost of their energy bills. Our goal is to ensure […]

Read more >

UN Special Rapporteur on the Right to Privacy

The CPRC team attended the UN Special Rapporteur consultation in Sydney on 26 & 27th July to provide further policy feedback to help shape the final recommendations of a report due to the UN General Assembly in October 2018. Professor Joseph Cannataci, UN Special Rapporteur for Privacy appointed by the Human Rights Council, is mandated […]

Read more >

Navigating complex markets

In the last week of June, the 2018 Behavioural Exchange conference brought together experts, policy-makers, academics, and practitioners in behavioural insights to explore and create new and better policies. We went along to hear how these cutting-edge findings could be further applied to our consumer engagement research. Kicking off the event, Martin Parkinson, the secretary […]

Read more >

The Human Rights and Technology Conference

The CPRC team continued the data dialogue on July 24 at the Human Rights and Technology Conference with a focus on the impact of technology on society and human rights. With the unprecedented rate of data collection, use of Big Data, and adoption of artificial intelligence, we are at the dawn of what many are […]

Read more >

Five Preconditions of Effective Consumer Engagement

On April 16, CPRC launched our foundational Five Preconditions of Effective Consumer Engagement report, hosting a panel discussion with leading academics. Download a copy of the report here. Complexity, disengagement and inability to choose products that suit consumer needs and preferences have all been raised as significant challenges for consumers across a range of competitive […]

Read more >

Consumer Data and the Digital Economy

CPRC launched its Consumer Data and the Digital Economy report at the query:data conference on July 16. Download a copy of the report here. CPRC’s latest research on consumer data has shown a clear lack of transparency and choice for consumers on how their data is collected, used and shared. The report highlighted the need […]

Read more >

Placemaking in Wyndham

CPRC kicks off our housing research agenda and joins consumers, local government and experts to create homes for intellectually disabled people in Melbourne’s growing outer-west. As parents caring for their disabled children at home reach retirement and beyond, and their kids become adults with needs and goals of their own, families face difficult choices. These […]

Read more >

Report: Consumer data & the digital economy

  Australians are spending more of their lives online. 87% were active internet users in 2017, more than 17 million use social networking sites, and 84% of Australians are now buying products online. Big Data is big business. In 2018 alone, revenue from the Big Data software market was estimated at $42 billion. The introduction […]

Read more >
Back to top