On 25 February, CPRC launched The Renter’s Journey report at the first Consumer Policy Connect Series forum for 2019, bringing together government, the community sector, industry and academia to discuss consumer-centred policy reform and innovation in the Australian private rental system.

Key speakers included Dr Heather Holst, Victorian Commissioner for Residential Tenancies; Emma King, CEO of Victorian Council of Social Service; Justin Butterworth, Founder and CEO, Snug.com; and Simon Cohen, Deputy Secretary – Regulation, Victorian Department of Justice and Community Safety, among many others.

If you couldn’t make it on the day, please check out our highlights video below, along with videos of each full session. Thank you again to our key speakers and panellists for sharing your time, experience and expertise, ensuring it was an insightful and rewarding day for all.

Highlights from The Renter’s Journey forum
Keynote presentation – “A changing policy landscape” from Dr Heather Holst (Victorian Commissioner for Residential Tenancies) and Emma King (CEO, Victorian Council of Social Service)
“Changing needs and demands of tenants: innovation, the digital age, and the future of renting” with Justin Butterworth (CEO & Founder, Snug), Greg Bader (CEO, Rent.com.au) and Professor Kath Hulse (Director, Swinburne Centre for Urban Transitions)
“Where is home for marginalised consumers?” with Brendan Coates (Australian Perspectives Fellow, Grattan Institute), Gavin Dufty (Policy and Research Manager, St Vincent de Paul Society Victoria), and Lesley Dredge (CEO, Community Housing Industry Association Victoria)