Each financial year, CPRC releases an Annual Report outlining our activities, engagement, research and policy submissions, along with the Directors’ and Financial reports.
CPRC’s motivation – the why that brings us to work each day – is to protect and improve the lives and welfare of Australian consumers. Our research firmly places consumers at the centre of everything we do, analysing the theory and the practice in unison, providing evidence-based recommendations for change to policymakers and businesses alike.
A critical part of achieving our mission is connecting sectors and disciplines, bringing together diversity of thought to drive collective and inclusive outcomes. The theme of the 2018/19 Annual Report is Collective Impact for Consumers, reflecting the importance of the people and partners that drive our work. We value diversity of experience when tackling complex consumer policy challenges because this builds resilience and inclusion.
At CPRC, we believe that fair outcomes for consumers are central to the operation of sustainable markets and our economy. Our focus is to take a people-centred approach to our analysis of policies, regulations and practices. Our work is reflective of the policy cycle from identification of the problem, through to recommendations for change.
We support the production of consumer research in three key ways: conducting research internally, partnering with others, and providing research grants. In FY17/18, the organisation has focused on two key research priority areas in our activities: Making Consumer Decisions Easier and Fairer and Living Online.