Our team is comprised of a number of curious, committed and collaborative people with expertise spanning public policy, consumer engagement and outreach, regulation, law reform, psychology and social policy.

We recognise the importance of diversity in skills and understanding when tackling complex policy challenges, and this is a significant reason we often collaborate through our work – building shared understanding of benefits and risks of various approaches to consumer policy.

Lauren was appointed Chief Executive Officer to establish the Consumer Policy Research Centre in May 2017. She has worked in a range of policy roles across the corporate, government and not-for-profit sectors for over a decade, including senior policy roles in the New South Wales Government.

Lauren holds a Bachelor of Resource Economics (Hons) from the University of Sydney. Graduate Diploma in Psychology at Monash University and has undertaken further study in behavioural economics at the London School of Economics, the Executive Program for Non-profit Leaders at the Stanford Graduate School of Business, and Cranlana Centre for Ethical Leadership.

Passionate about the people side of markets, Lauren supports cross-sectoral collaboration, interdisciplinary research and diversity of thought and experience when tackling complex policy issues. Lauren advises policymakers on consumer data and technology via: National Data Advisory Council, Consumer Data Right Data Standards Body Advisory Committee.

Karl Barratt

Consumer Engagement and Education Director

Karl first worked for CPRC (then CUAC) from 2014 to 2016 before re-joining the team in August 2018.  Karl has over 15-years’ experience designing and implementing programs supporting low income households to understand and reduce the cost of their energy bills.

Karl has a Bachelor of Social Science (Environment) from RMIT University and a Diploma of Community Work (Financial Counselling).

Karl leads CPRC’s Energy Simplified program and can be reached at: karl.barratt@cprc.org.au

Ben Martin Hobbs

Senior Research and Policy Manager

Ben joined CUAC from Chancellery Operations at the University of Melbourne, where he worked closely with the Vice Chancellor and senior chancellery staff on communications and research projects. Ben also has experience working for the research-based strategy consultancy Andrews Group, and was policy intern at Goodstart Early Learning.

During his Masters studies, Ben developed a particular interest in behavioural economics – the field exploring why individuals make seemingly irrational decisions –  and the implications of this for policymakers. Outside work Ben is a keen musician, enjoys smoking brisket, getting outdoors and travelling whenever possible.

Ben holds a Master of Public Policy and Management and a Bachelor of Arts (Hons) from the University of Melbourne.

Ben can be reached at: ben.martinhobbs@cprc.org.au

Chandni Gupta

Policy and Program Director – Consumers in a Digital World

Chandni joined CPRC in July 2021, bringing compliance and community engagement experience from various state and federal agencies. She most recently designed and led the online compliance initiative for product safety at the ACCC, working closely with digital marketplaces to deliver safer outcomes for Australian consumers.

She also brings a global perspective from experience in the Strategic Communications arm of the United Nations, and most recently leading global consumer policy development in product recall effectiveness at the OECD.

A tech geek earlier in her career, she’s passionate about digital products and markets that are safe, accessible, and meaningful for consumers. But also loves high quality analogue style paper and notebooks.

Chandni holds a Bachelor of Information Technology (Information Systems) and a Master of Business (specialising in public relations).

Chandni leads CPRC’s Consumers in a Digital World workstream and can be reached at: chandni.gupta@cprc.org.au.

Kristal Burry

Policy and Program Director – Consumer Wellbeing

Kristal joined CPRC in July 2021 bringing with her extensive experience in the energy and water sectors. She most recently worked for the federal government on a range of energy issues from electricity and gas pipeline regulation through to residential energy efficiency measures. Before that she worked at the Public Interest Advocacy Centre as part of their Energy and Water Advocacy team.

Kristal has worked across academia, government, and not-for-profit sectors. She is passionate about ensuring cities and infrastructure work for people and are designed and managed to support peoples social and economic opportunities. 

Kristal has a Bachelor of Science, Honours (Parasitology) and Master of Integrated Water Management. She is currently studying an MBA in Social Impact.

Kristal leads CPRC’s Consumer Wellbeing workstream and can be reached at: Kristal.burry@cprc.org.au

Gillian Jervis

Finance and Partnerships Officer

Gillian joined CPRC in November 2019 and brings with her extensive experience in the not-for-profit sector, focusing primarily on finance and governance in community advocacy organisations.  Gillian is a firm believer in striving for a more environmentally sustainable world, through effective collaboration and community connections.  Working in various finance roles in the not-for-profit sector has inspired Gillian to continuously strive for financial innovation and sustainability, endeavouring to make a positive difference to our society no matter how small.

Gillian is currently Treasurer and Resources Committee Chair for the Yarra Riverkeeper Association and has also held several Treasurer Committee roles in the environmental and early childhood sectors.  Prior to this, Gillian worked in a variety of audit and risk management roles within the corporate and public sectors including ANZ, BHP and the Royal Commission into the Building and Construction Industry.

Gillian is a qualified CPA and has a Master of Applied Finance Degree from the University of Melbourne, a Bachelor of Commerce Degree from Deakin University and is a member of the Institute of Community Directors.

Gillian can be reached at: finance@cprc.org.au

Kaye Bratetich

Executive Assistant

Kaye joined us in June 2020 to continue to build on her extensive not-for-profit experience and her commitment to social justice.  Kaye has worked in the community sector, philanthropic, public relations and tertiary sectors, and has a passion to improve the wellbeing of people’s lives, particularly those who are more vulnerable in our community.  Kaye brings a unique set of skills in personal assistance/office management and case management/service provision experience.

Zita van Zanten

Administration Manager

Zita joined CPRC in May 2021, bringing with her a passion to support the team at CPRC to reach their full potential. Zita has worked in supporting roles for more than 15 years after finishing her Masters in English and Scandinavian studies. She has worked for large companies including Diageo, BP, Johnson&Johnson and Suncorp Bank and enjoyed her time at smaller companies too, including UniQuest at University of Queensland and Archipelago Architects.

Zita brings with her a broad experience in administration, office management, marketing, event and project management. Working for a not-for-profit like CPRC gives her the environment to share her care for community and justice.

Zita can be reached at: admin1@cprc.org.au

Cara King

Marketing and Communications Officer

Cara joined CPRC in July 2021 as Marketing and Communications officer. Her aim is to inject energy and creativity into making CPRC’s research and activities more accessible to a broader audience. Cara has worked in design and marketing in various sectors including publishing, travel, real estate, retail and veterinary.

Cara holds a degree in Anthropology (Social Science) as well as design and is a published children’s book illustrator. She also occasionally teaches art workshops for children.

Cara loves being a member of CPRC where she can devote her resources into helping improve consumer awareness and community inclusivity.

Cam Crome

Energy Engagement Officer

Cam joined CPRC in April 2019, bringing 13 years’ experience in the energy industry, working in household and commercial energy assessment for organisations as diverse as ATA, Ecovantage, Kildonan and MEFL. He also has extensive experience training and mentoring workers around Australia for various energy programs designed to assist vulnerable members of the community.

Cam has presented and spoken about energy at numerous community engagement presentations, forums and also radio throughout Victoria. He is a keen musician, loves gardening, is an avid reader and is very passionate about the environment, which led him to undertake his degree – a Bachelor of Science (Environmental Science) from RMIT University.

Cam can be reached at: cameron.crome@cprc.org.au

Lori Kawasaki

PSB Outreach Officer

Lori joined CPRC in May 2021 and is part of the Outreach Team.  She is partnering with COTA Victoria to offer Energy Affordability workshops to pensioners.  She is also supporting Scope households to receive the Power Saving Bonus and offer energy bill support.

Lori is passionate about community inclusion.  She has previously worked in support roles at Community Information and Support Victoria and Scope Vic. Her more recent studies include a Diploma of Case Management & Certificate IV in Disability Support.

Lori loves trying out new recipes for her family & friends, having a good stretch in a Pilates class & travelling with her family.

Lori can be reached at: lori.kawasaki@cprc.org.au

Phuong Bui

Outreach Officer

Phuong worked in the training and education sector in Vietnam for six years before she moved to Melbourne to pursue further study. She has vast experience working with the community and engaging with people from different backgrounds. At CPRC, Phuong works directly with CALD community and supports them with energy issues.

Diana Sulaiman

Outreach Officer

Diana joined CPRC in March 2021. She supports diverse communities to access the Victorian Governments’s Power Saving Bonus. Diana is determined to deliver services more effectively and efficiently engaging the wider community with her outreach work.

Diana completed a Bachelor of Marketing from Monash University and a Diploma of Community Services from Australian Global Institute. She has over 20 years’ experience in marketing, project management and administration service functions across various corporate industries.

Diana is passionate about social justice and community services hoping to make a real difference in people’s live and is also a big supporter of her children’s basketball teams.

Josephine Ng

Outreach Officer

Josephine joined CPRC in Mar 2021 as part of the Outreach Team. She has ample experience in Customer Service, Administration, Office Management with emphasis on interacting and working with people from diverse cultural backgrounds.
Josie is passionate about volunteering and enriching the lives of people in the community. She has previously volunteered as a baker at The Centre in North Melbourne as well as a retail assistant at her local Salvos store.
Josie is a keen badminton player and enjoys tasting and cooking different cuisine. She has an interest in languages is always seeking opportunities to learn more Greek and Italian words during her outreach work.

Mohamed Nur

Outreach Officer

Mohamed joined CPRC in July 2021 to engage his interest and community-focus as an outreach officer. With his passion for sports, Mohamed was able to promote significant, positive change in his community through his involvement in the Australian Somali Football Association (ASFA) since 2016.

Mohamed has recently completed an Advanced Diploma of Electrical Engineering in 2021.