Our mission is to protect and improve the experiences and welfare of consumers, by producing evidence-based research that drives policy and practice change.
Working closely with policymakers, regulators, academia, industry and the community sector, we are strong believers in interdisciplinary research and collaboration to solve complex policy problems.
To ensure our work has the greatest impact, we take a people-centred approach to the consumer experience. Our research is informed by the voices of Australians.
Ensuring that policy recommendations are based on the facts is critical to developing effective policy that delivers on our vision.
Turning the knowledge we gather into robust, implementable policies for the public benefit, and demonstrating how those policies work in practice.
Collaboration is what our organisation is known for. It is the behaviour that is needed in order to deliver successful outcomes in our research and for our policy recommendations.