Our mission is to protect and improve the experiences and welfare of consumers, by producing evidence-based research that drives policy and practice change.

Fair, effective and efficient consumer markets are central to a sustainable and just economy and society.

Working closely with policymakers, regulators, academia, industry and the community sector, we are strong believers in interdisciplinary research and collaboration to solve complex policy problems.  

Monitor and identify issues

To ensure our work has the greatest impact, we take a people-centred approach to the consumer experience. Our research is informed by the voices of Australians.

Research consumer protection issues and outcomes

Ensuring that policy recommendations are based on the facts is critical to developing effective policy that delivers on our vision.

Translate research into policy and practice

Turning the knowledge we gather into robust, implementable policies for the public benefit, and demonstrating how those policies work in practice.

Collaborating with others to amplify impact

Collaboration is what our organisation is known for. It is the behaviour that is needed in order to deliver successful outcomes in our research and for our policy recommendations.