CPRC Admin

26 March 2018

Submission to the Review of Electricity and Gas Retail Markets in Victoria

CPRC welcomes the bipartisan investigation of a complex market that has significant bearing on the wellbeing of Victorians. We take
23 March 2018

Submission to the Australian Government Review into Open Banking

It is without question that effective regulation and data security is essential to establishing consumer trust and participation in Open
16 March 2018

Submission to the AER on Retail Price Information Guidelines

CPRC broadly supports the steps taken by the AER to increase consumer comprehension, comparability and switching through the development of
12 January 2018

A message from our Chair

At a pivotal point in its history, I’m delighted to join CPRC as Board Chair. Representing consumers and helping them secure fair outcomes in the marketplace […]
27 September 2017

Service Quality Metrics

In a range of service industries, consumers often encounter poor quality unrelated to price, including: Unexpected outages Inexplicable fees and charges
25 August 2017

Building Customer Trust

On Thursday 24th August 2017, Yarra Valley Water (YVW) hosted the Thriving Communities Partnership, with 70 other organisations in attendance
24 August 2017

Our launch & panel discussion!

On 23 August 2017, the Victorian Minister for Consumer Affairs, Gaming and Liquor Regulation officially launched CPRC, Australia’s first ever consumer-focused think tank.
1 April 2017

Report: Building customer trust

This guide showcases practices that build customer trust, benefiting customers and retailers alike. These practices, and the principles that underpin