21 September 2022

Rethinking Penalties

You can’t fix everything with a hammer. Often more than one tool or tradesperson is required to fix the many repairs that can go wrong in […]
16 December 2021

Outreach: Supporting Victorian consumers to lower energy bills

Our amazing outreach team have been back out in the community supporting concession card holders to access the Victorian Government’s
13 December 2021

Why listening needs to be at the heart of a consumer-led recovery

There is a lot of talk from industry and governments about consumer-centred service and policy design, but we often lack the tools we need to do […]
13 December 2021

Telco reforms

After a long 18 months in and out of COVID-19 lockdowns, all of us who working, schooling and simple existing at home have become intimately familiar […]
2 December 2021

Floppy disks, Faith and a Privacy Act for the 21st century

By Lauren Solomon and Chandni Gupta As we enter the home stretch of 2021, our heads are down preparing CPRC’s response to the proposed Discussion
21 September 2021

Telcos and credit providers fail consumers during COVID-19, says new scorecard

Telecommunications and credit and personal finance providers were found to be joint wooden spoon winners in a 2020 Sector Scorecard
8 April 2021

We’ve been pounding the pavement to deliver the ‘$250 Power Saving Bonus’ to vulnerable Victorians.

An on the ground insight from our Education and Training Manager Karl Barratt February and March have been a busy couple of months for CPRC’s education […]
16 February 2021

‘There’s a looming debt catastrophe for Australia’s youth’

“Innovative products and services should make our lives better. The one in five customers, reported by ASIC, missing meals or other bill payments to make their […]
10 February 2021

ACCC Ad Tech Inquiry Interim Report

We’re pleased our research has been picked up in the @ACCC Ad Tech Inquiry (p79). Consumers kept in dark, need to shine a light on practices.