22 December 2022

Dark patterns are having a ‘vibe shift’

The recent $245 million Federal Trade Commission settlement with Fortnite on alleged use of dark patterns is the wake-up call many consumer advocates have been anticipating worldwide.
12 December 2022

Mission: compostable

Consumers shouldn’t be left feeling overwhelmed and unable to work out what is the right option because of poor quality and potentially misleading green claims.
21 September 2022

Rethinking Penalties

You can’t fix everything with a hammer. Often more than one tool or tradesperson is required to fix the many repairs that can go wrong in […]
16 December 2021

Outreach: Supporting Victorian consumers to lower energy bills

Our amazing outreach team have been back out in the community supporting concession card holders to access the Victorian Government’s
13 December 2021

Why listening needs to be at the heart of a consumer-led recovery

There is a lot of talk from industry and governments about consumer-centred service and policy design, but we often lack the tools we need to do […]
13 December 2021

Telco reforms

After a long 18 months in and out of COVID-19 lockdowns, all of us who working, schooling and simple existing at home have become intimately familiar […]
2 December 2021

Floppy disks, Faith and a Privacy Act for the 21st century

By Lauren Solomon and Chandni Gupta As we enter the home stretch of 2021, our heads are down preparing CPRC’s response to the proposed Discussion
21 September 2021

Telcos and credit providers fail consumers during COVID-19, says new scorecard

Telecommunications and credit and personal finance providers were found to be joint wooden spoon winners in a 2020 Sector Scorecard
8 April 2021

We’ve been pounding the pavement to deliver the ‘$250 Power Saving Bonus’ to vulnerable Victorians.

An on the ground insight from our Education and Training Manager Karl Barratt February and March have been a busy couple of months for CPRC’s education […]