17 October 2023

Brand refresh

Over the next few weeks, you may notice some subtle changes as we tweak our logo and introduce a rejuvenated brand image.
11 September 2023

Recap: The sky didn’t fall in

Lauren Levin’s eye-opening presentation on gambling harm prevention demonstrates just how much Australian regulators and politicians can learn from their European counterparts.
7 June 2023


Why real estate agents must be held to the same privacy standards as others
22 December 2022

Dark patterns are having a ‘vibe shift’

The recent $245 million Federal Trade Commission settlement with Fortnite on alleged use of dark patterns is the wake-up call many consumer advocates have been anticipating worldwide.
12 December 2022

Mission: compostable

Consumers shouldn’t be left feeling overwhelmed and unable to work out what is the right option because of poor quality and potentially misleading green claims.
21 September 2022

Rethinking Penalties

You can’t fix everything with a hammer. Often more than one tool or tradesperson is required to fix the many repairs that can go wrong in […]
16 December 2021

Outreach: Supporting Victorian consumers to lower energy bills

Our amazing outreach team have been back out in the community supporting concession card holders to access the Victorian Government’s
13 December 2021

Why listening needs to be at the heart of a consumer-led recovery

There is a lot of talk from industry and governments about consumer-centred service and policy design, but we often lack the tools we need to do […]
13 December 2021

Telco reforms

After a long 18 months in and out of COVID-19 lockdowns, all of us who working, schooling and simple existing at home have become intimately familiar […]