Consumer wellbeing

There is a lot of talk from industry and governments about consumer-centred service and policy design, but we often lack the tools we need to do […]

“Innovative products and services should make our lives better. The one in five customers, reported by ASIC, missing meals or other bill payments to make their […]

Consumer data released today by the Consumer Policy Research Centre (CPRC) reveals a growing proportion of young Australians left vulnerable

A message from Lauren Solomon It’s hard to believe we’re now four months into the year. The 2020 we all thought we might have, certainly now […]

Ensuring that consumers experiencing vulnerability are helped not hindered by business practice, policy and regulation is a long-standing challenge for

Consumer research centre releases latest report – Choosing care: the difficulties of navigating home care The report from Consumer Policy

Almost one in three Australians are renters and hand over a significant share of their income to landlords. Low-income earners

Guest post by Dr Yvette Maker and Prof Jeannie Paterson, University of Melbourne Service providers’ poor conduct towards consumers

DELWP partners with CPRC and CISVic to launch innovative and accessible energy information program, equipping 600+ emergency relief workers in