Consumer wellbeing

13 December 2021

Why listening needs to be at the heart of a consumer-led recovery

There is a lot of talk from industry and governments about consumer-centred service and policy design, but we often lack the tools we need to do […]
16 February 2021

‘There’s a looming debt catastrophe for Australia’s youth’

“Innovative products and services should make our lives better. The one in five customers, reported by ASIC, missing meals or other bill payments to make their […]
26 November 2020

Young people wading into a sea of debt as they bear the brunt of COVID-19

Consumer data released today by the Consumer Policy Research Centre (CPRC) reveals a growing proportion of young Australians left vulnerable
22 April 2020

CEO Update re. COVID-19

A message from Lauren Solomon It’s hard to believe we’re now four months into the year. The 2020 we all thought we might have, certainly now […]
26 February 2020

Exploring regulatory approaches to consumer vulnerability: A CPRC report for the AER

Ensuring that consumers experiencing vulnerability are helped not hindered by business practice, policy and regulation is a long-standing challenge for
29 January 2020

Older Australians left abandoned and confused by home care system

Consumer research centre releases latest report – Choosing care: the difficulties of navigating home care The report from Consumer Policy
10 September 2019

As Victoria’s landmark rental reforms are rolled out, how can we ensure the best outcomes for these often forgotten consumers?

Almost one in three Australians are renters and hand over a significant share of their income to landlords. Low-income earners
18 August 2019

How can retailers improve access and outcomes for consumers with cognitive disabilities?

Guest post by Dr Yvette Maker and Prof Jeannie Paterson, University of Melbourne Service providers’ poor conduct towards consumers
16 August 2019

Minister Lily D’Ambrosio launches $640k energy program to support Victorians experiencing vulnerability

DELWP partners with CPRC and CISVic to launch innovative and accessible energy information program, equipping 600+ emergency relief workers in