CPRC’s research report Australian consumers in their own words examines key themes and consumer concerns from a series of consumer focus groups held in mid 2021.
CPRC welcomes the AER’s Consumer Vulnerability strategy and supports the outcomes suggested. In our submission, CPRC outlines a range of recommendations regarding proposed actions and additional […]
CPRC strongly supports the approach, goals and initiatives outlined in the ESC’s draft Vulnerability Strategy. Drawing from on-the-ground insights from
This submission draws on CPRC’s commissioned and collaborative research with academics across different complex and essential service markets, highlighting key