Report

7 July 2020

The experiences of older consumers: towards markets that work for people

Led by CPRC Senior Research and Policy Manager, Ben Martin Hobbs and co-authored by CPRC Research and Policy Director, Emma O’Neill,
30 January 2020

Choosing care: the difficulties in navigating the Home Care Package market

Affordable, effective and quality care is essential to Australia’s ageing population and the growing number of older people choosing to
1 April 2017

Report: Building customer trust

This guide showcases practices that build customer trust, benefiting customers and retailers alike. These practices, and the principles that underpin