28 August 2020

Exploring regulatory approaches to consumer vulnerability

CPRC was engaged by the AER to investigate the emerging approaches to regulation and policy design for consumer vulnerability. Our
27 May 2018

Inclusive Housing Design – Placemaking in Wyndham

People with physical and intellectual disabilities are under-served by mainstream housing, reflected in both
27 September 2017

Service Quality Metrics

In a range of service industries, consumers often encounter poor quality unrelated to price, including: Unexpected outages Inexplicable fees and charges