Report

20 October 2021

Towards a wellbeing approach to consumer policy in Australia

As the focus of policy makers shifts to rebuilding our communities and economy, now is the time to focus on a wellbeing approach to market governance.
23 September 2018

Discussion paper: But are they any good?

In a range of service industries, consumers often encounter poor service including unexpected service outages, inexplicable fees and charges, transfer
17 April 2018

Report: Five Preconditions of Effective Consumer Engagement

CPRC’s Five Preconditions of Effective Consumer Engagement report presents a conceptual framework to build consumer confidence and trust in markets and facilitate