COVID-19

6 December 2021

Submission 2021 Regional Telecommunications Review

COVID-19 has demonstrated how essential telecommunications devices and services are to Australian consumers and how relevant 2021 Regional Telecommunications Review
21 September 2021

Consumer insights series: Sector Scorecard

CPRC’s Sector Scorecard developed in partnership with Roy Morgan, provides a comparative ranking of key Australian essential services markets when it came to supporting consumers during […]
31 March 2021

COVID-19 and Consumers: Key insights series – CALD consumers

Consumers from Culturally and Linguistically Diverse (CALD) backgrounds experienced greater hardship during COVID-19
28 August 2020

Insights for policymakers on the consumer impacts of COVID-19

CPRC is currently working with state and national governments on quantitative consumer research modules exploring
19 August 2020

Consumers and COVID-19: from crisis to recovery (full report)

7 August 2020

Submission to the Inquiry into the Victorian Government’s Response to the COVID-19 Pandemic

In March this year CPRC began an ongoing monthly survey as part of a key research initiative Consumers and COVID-19
25 June 2020

Consumers and COVID-19: from crisis to recovery (summary)

13 June 2020

Consumers and COVID-19: from crisis to recovery

In response to the COVID-19 outbreak, CPRC engaged in a monthly nationwide consumer survey, collecting and analysing the experiences, behaviours, expectations and challenges of Australians from […]