14 May 2022

From Search to Sale – Navigating the Victorian Property Market

CPRC’s research report From Search to Sale: Navigating the Victorian Property Market has found property buyers do not have access to accurate information about the price […]
21 September 2021

Consumer insights series: Sector Scorecard

CPRC’s Sector Scorecard developed in partnership with Roy Morgan, provides a comparative ranking of key Australian essential services markets when it came to supporting consumers during […]
18 March 2021

Unfair Trading Practices in Digital Market: Evidence and Regulatory Gaps

The Consumer Policy Research Centre (CPRC) is a strong supporter of an unfair trading practices prohibition being introduced in Australia.
30 August 2020

Picking Peaches: Service quality in the Victorian energy market

Regulatory inquiries and Royal Commissions continue to identify poor practices by firms delivering essential and complex services, resulting in consumer
7 July 2020

The experiences of older consumers: towards markets that work for people

Led by CPRC Senior Research and Policy Manager, Ben Martin Hobbs and co-authored by CPRC Research and Policy Director, Emma O’Neill,
30 January 2020

Choosing care: the difficulties in navigating the Home Care Package market

Affordable, effective and quality care is essential to Australia’s ageing population and the growing number of older people choosing to
19 December 2019

Online reviews: a guide not a gospel

Busy lives and the convenience of online shopping have more Australians than ever purchasing their products and services online. This trend is echoed by our recent […]
25 February 2019

Report: The Renter’s Journey

The Renter’s Journey explores the rental journeys of four key segments – women aged 55 and over, young singles, low
24 February 2019

Report Summary: The Renter’s Journey