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1 June 2023
Victorian Consumer Survey Problems, complaints and resolutions CPRC surveyed Victorians to understand their experiences as consumers. We look at the problems they face, if they made […]
29 June 2022
CPRC’s research report Australian consumers in their own words examines key themes and consumer concerns from a series of consumer focus groups held in mid 2021.
14 February 2022
CPRC calls for a clearer governance and effective regulation of the credit reporting regime, with the regulator resourced to conduct effective monitoring of consumer outcomes and […]
27 September 2017
In a range of service industries, consumers often encounter poor quality unrelated to price, including: Unexpected outages Inexplicable fees and charges