1 June 2023

Consumer issues in Victoria

Victorian Consumer Survey Problems, complaints and resolutions CPRC surveyed Victorians to understand their experiences as consumers. We look at the problems they face, if they made […]
13 April 2023

Join us on Mastodon

We are on Mastodon. – join us
29 June 2022

Australian consumers in their own words

CPRC’s research report Australian consumers in their own words examines key themes and consumer concerns from a series of consumer focus groups held in mid 2021.
14 February 2022

Submission to OAIC – Review of the Privacy (Credit Reporting) Code 2014

CPRC calls for a clearer governance and effective regulation of the credit reporting regime, with the regulator resourced to conduct effective monitoring of consumer outcomes and […]
27 September 2017

Service Quality Metrics

In a range of service industries, consumers often encounter poor quality unrelated to price, including: Unexpected outages Inexplicable fees and charges