29 June 2022

Australian consumers in their own words

CPRC’s research report Australian consumers in their own words examines key themes and consumer concerns from a series of consumer focus groups held in mid 2021.
14 February 2022

Submission to OAIC – Review of the Privacy (Credit Reporting) Code 2014

CPRC calls for a clearer governance and effective regulation of the credit reporting regime, with the regulator resourced to conduct effective monitoring of consumer outcomes and […]
27 September 2017

Service Quality Metrics

In a range of service industries, consumers often encounter poor quality unrelated to price, including: Unexpected outages Inexplicable fees and charges