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Consumer Law

March 15, 2024

50 years of consumer protection – reflections from consumer law rockstars

2024 Ruby Hutchison Memorial Lecture

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AI Artificial Intelligence

March 15, 2024

Lost in code: The missing voices in AI 

As consumers, can we truly trust the information we receive from AI or is it just nudging us towards particular views and biases?

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February 01, 2024

Consumers International Congress Day 3

Final day of Congress and the pace remained fast and fascinating with enlightening presentations with a key focus on sustainability to close off the conference. Below are some highlights from Day 3.

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Consumer news

February 01, 2024

Consumers International Congress Day 2

Today the Congress was abuzz with passionate consumer advocates, experts and regulators taking a deep dive into everything from scams and AI to greenwashing and digital wallets. But at the heart of so many discussions today was the value of and the critical need to collaborate. It was recognised that collaboration both within and across borders is needed to help raise the voices on key issues impacting consumers and to learn from one another. Below are some of the highlights from Day 2!

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Consumer news

December 07, 2023

Consumers International Congress Day 1

The Consumers International Congress 2023, held in beautiful Nairobi, Kenya, kicked off its first day with a stellar consumer protection agenda. Officially opened by the Deputy President of Kenya, His Excellency Rigathi Gachagua, E.G.H, the theme of building a resilient future for consumers was well and truly alive through the panel discussions and the conversations throughout the day. Below are some of the highlights from an action-packed Day 1!

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CPRC News

September 27, 2023

Brand Refresh

At CPRC, we are committed to understanding emerging and new issues. To help keep our organisation up-to-date, we’re thrilled to announce that we are embarking on a brand refresh

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Gambling Harm

September 13, 2023

Recap: The sky didn’t fall in

Lauren Levin’s eye-opening presentation on gambling harm prevention demonstrates just how much Australian regulators and politicians can learn from their European counterparts.

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Data Online

June 07, 2023

Let’s Get Real About Privacy Protections

Wondering if your agency should use a website builder with or without white labeling? This post will explore 11 reasons why you should be using a white label website builder from now on.

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Dark Patterns

December 22, 2022

Dark patterns are having a ‘vibe shift’

The recent $245 million Federal Trade Commission settlement with Fortnite on alleged use of dark patterns is the wake-up call many consumer advocates have been anticipating worldwide.

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Green Claims

December 12, 2022

Mission: compostable

Consumers shouldn’t be left feeling overwhelmed and unable to work out what is the right option because of poor quality and potentially misleading green claims.

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Consumer Law

September 21, 2022

Rethinking Penalties

Often more than one tool or tradesperson is required to fix the many repairs that can go wrong in your home. You may need smaller tools for smaller problems, specialists for more complex problems and different materials to help repair what’s broken. The same approach applies to how we keep our markets fair and safe.

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Data

December 17, 2021

Consumers, data and digital transformation – a year in review at CPRC

2020 has been a year like no other. The COVID-19 pandemic and associated health measures have affected us all, be it directly or through our families and friends and across our communities. COVID-19 has also affected our experiences as consumers in some way, shape or form – be it the impacts of product shortages, higher prices and cancellations; increased reliance on essential services like energy and telco; being forced to take on debt to manage losses of income; or the increased use of online and data-driven technologies, products and services.

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