[19 November 2019] Consumer Policy Connect Event Series – Data (R)Evolution

Consumer data is now a major input to production, with data-fuelled technologies and industries to deliver some of the most significant economic growth over the coming decade. Ensuring that the benefits and value of digital innovation are being fairly shared with consumers will be central to long-term and sustainable growth.

To be held at the Arts Centre in Melbourne on Tuesday 19 November 2019, CPRC will host a forward-looking gathering of Australian and international experts for conversation about some of the most significant shifts taking place in digital markets today, including:

  • Opportunities to drive more inclusive and socially beneficial innovation;
  • International developments in data protection and privacy regulation and the intersection with competition policy and consumer protection;
  • The introduction of a Consumer Data Right which aims to empower more Australian consumers with control over their data;
  • Initiatives to better protect younger consumers online.

Our aim for the upcoming conference is to build greater shared understanding across sectors about consumer empowerment, choice and the intersection of policy frameworks in the digital age. It is our belief that only through robust, diverse and informed public policy debate will Australia be well-placed to establish frameworks and protections which meet community expectations and enable socially beneficial innovation.

Full Program

8:30 – 9:00am


9:00 – 9:30am

MC Introduction and Housekeeping from Sami Shah, Writer and Comedian; Co-Presenter of 774 / ABC Breakfast Radio

Welcome to Country from Aunty Joy Wandin Murphy, Senior Wurunjderi Elder of the Kulin Nation

Welcome from Catherine Wolthuizen, Chair, Consumer Policy Research Centre

Opening from the Hon Marlene Kairouz, Minister for Consumer Affairs, Gaming and Liquor Regulation; Minister for Suburban Development, Parliament of Victoria

Address from Senator the Hon Jane Hume, Assistant Minister for Superannuation, Financial Services and Financial Technology, Parliament of Australia

9:30 – 9:40am

Introduction and Goals

  • Lauren Solomon, Chief Executive Officer, Consumer Policy Research Centre

9:45 – 10:40am

Opening Plenary Session: Emerging challenges for policymakers and regulators

  • Rod Sims, Chair, Australian Competition and Consumer Commission (ACCC)
  • Julie Inman Grant, eSafety Commissioner

10:40 – 11:00am

Reflections on the latest developments in competition policy

A fireside chat – ‘interviewing the interviewer’ – with Dr Katharine Kemp and Prof Caron Beaton-Wells, exploring Caron’s perspective on recent developments and what she’s learnt during the diverse recordings of the Competition Lore podcast series.

  • Dr Katharine Kemp, Senior Lecturer, Faculty of Law, University of New South Wales
  • Prof Caron Beaton-Wells, University of Melbourne

11:00 – 11:20am
Morning tea


Insights from abroad

  • Finn Lützow-Holm Myrstad, Director of Digital Policy and Energy, Norwegian Consumer Council (video)
  • Marco Pierani, Director of Public Affairs and Media Relations, EuroConsumers (video)

11:35am – 12:40pm

Rights in the Digital Age

Towards a human rights approach to policy and regulation

  • Ed Santow, Australian Human Rights Commissioner

Panel: What rights do we need in the digital age?

This session will explore differing perspectives on what rights we need to protect consumers and citizens in the digital age.

  • Ed Santow, Australian Human Rights Commissioner
  • Melanie Drayton, OAIC Assistant Commissioner
  • Lizzie O’Shea, Founder and Board Member, Digital Rights Watch
  • Drew MacRae, Policy and Advocacy Officer, Financial Rights Legal Centre
  • Damian Clifford, Australian National University College of Law

12:40 – 1:30pm

Advancements in Technology

Panel: Blink and You’ll Miss It

This session will explore new data-driven technologies and services – the opportunities and the risks.

  • Kate Crous, GM Strategy and Operations, Commonwealth Bank of Australia
  • Grantly Mailes, Partner and Associate Director, Emerging Technologies, Boston Consulting Group
  • Sami Mäkeläinen, Technology Insights Principal, Telstra
  • Susie Sheldrick, Marketing and Community Manager, Silverpond

1:30 – 2:00pm

2:05 – 3:00pm

On Good Data

  • Dr Monique Mann, Senior Lecturer in Criminology, Deakin University

Panel: What is good data to you?

This session will explore the different perspectives on how data-driven technologies, services and research can be used for good – improving outcomes for the community.

  • Deborah Anton, Interim National Data Commissioner
  • Dr Monique Mann, Senior Lecturer in Criminology, Deakin University
  • Associate Professor Raymond Lovett, Program Leader Aboriginal and Torres Strait Islander Health Epidemiology for Policy and Practice, Australian National University; Indigenous Data Sovereignty Collective
  • Tom Griffins, Head of Legal, Data Republic

3:00 – 3:15pm


  • Dr Chris Culnane, Lecturer in the School of Computing and Information Systems, University of Melbourne

3:15 – 3:30pm
Afternoon tea

3:30 – 3:55pm

Putting consumers and the community at the centre of digital transformation

Guided activity: Re-imagining our digital future

This session will include collaboration and audience engagement to explore a future where consumers and the community are at the centre of digital transformation.

Close from Clare O’Neil MP, Shadow Minister for Innovation, Technology and the Future of Work, Federal Member for Hotham

Consumer Policy Research Centre

The Home

Consumer Policy Research Centre

Living Online

Consumer Policy Research Centre

CPRC Annual Consumer Index

Consumer Policy Research Centre

Making Consumer Decisions Easier & Fairer

Consumer Policy Research Centre

When Things Go Wrong