Events

Fix it or forget it – A live conversation on repairability

When Australians buy an appliance we have no idea how long the appliances should last — or whether they can be repaired.

CPRC research found that 85% of Australians want manufacturers to disclose appliance lifespans, yet this information is missing at the checkout. Instead, consumers are often left with vague “green” claims that don’t help them make smarter choices.

Join us for a live conversation on how repairability labels could work here in  Australian and what lessons we can take from France’s world-first repair index.

Key Discussion Points

This live fireside chat session will focus on one critical insight from Misused and Confused: the lack of repairability information for large appliances.

Together we’ll explore:

  • How does France’s repairability index system actually work?
  • What have been the real-world impacts for consumers and businesses?
  • What lessons can Australia learn from the French approach?
  • How could a repairability label system work in the Australian market?
  • What would this mean for Australian households?

Speakers

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Lucile Buisson

Sustainability Policy Officer, UFC-Que Choisir (France)

Lucile Buisson is an economist and holds a PhD in geography. She has been working in the Research and Public Relations Department of the French consumer association UFC-Que Choisir, where she is responsible for mobility and circular economy issues. With extensive expertise in environmental assessment methods, she has contributed to ministerial working groups that developed the French repairability and durability indices for household appliances and electronic devices. She is currently involved in designing new repairability indices.

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Marianne Campbell

Senior Research and Engagement Advisor, CPRC (Australia)

Marianne led the Misused and Confused research, which explored how Australians shop for large appliances and the information gaps that shape their choices. She specialises in consumer research that underpins CPRC’s policy recommendations and advocacy for fairer markets.

Facilitator

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Chandni Gupta

Deputy CEO and Digital Policy Director

Chandni is CPRC’s Deputy CEO and Digital Policy Director. She leads CPRC’s research and policy program and has a strong track record of bringing together diverse voices to tackle consumer issues. For this event, Chandni will guide a fireside-style conversation that explores what a repairability label could look like in Australia.

Who should attend?

This event is for anyone interested in the right to repair and sustainability in Australia, including policymakers and regulators, consumer and sustainability advocates, academics and researchers, industry leaders and retailers.

You’ll come away with:

  • A clearer picture of how international repairability systems work
  • Insights into what could work in the Australian market
  • Ideas for next steps in your organisation or sector

Register now to tune into the conversation.

About the research

This event builds on the Misused and Confused research (funded by Energy Consumers Australia), which found that while Australians benefit from strong energy and water rating labels, there are critical gaps — especially around repairability and durability. Research to be released end September

What’s Next?

Following this event, join us at the Australian Repairability Network Summit on October 17 for continued discussion and action on repairability in Australia.

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