Chandni leads CPRC’s research and policy program, while also leading CPRC’s research stream on protecting consumers in a digital world. Her work to date includes exploring the consumer shift from the analogue towards the digital economy, the impact of deceptive and manipulative online design on Australian consumers and the key gaps that currently exist in Australia’s consumer protections.

Since 2010, Harry Brignull has dedicated his career to understanding and exposing the manipulative and deceptive techniques that are employed to exploit users online. He is credited with coining a number of the terms that are now popularly used in this research area, and is the founder of the website deceptive.design (formerly darkpatterns.org). He has worked as an expert witness on a number of cases about deceptive patterns, including Nichols v. Noom Inc. (case 1:20-cv-03677), Arena v. Intuit Inc. (Case 3:19-cv-02546) and FTC v. Publishers Clearing House LLC (Case 2:23-cv-04735). Harry is also an accomplished user experience practitioner, having worked for organizations that include Smart Pension, Spotify, Pearson PLC and the Telegraph newspaper.

Agustín Reyna is the Director General of BEUC, The European Consumer Organisation, which serves as the umbrella group for 45 independent consumer organisations across 31 European countries. BEUC’s primary mission is to act as a strong consumer voice in Brussels and to ensure that consumer interests are given their proper weight in all EU policies. Agustín joined BEUC in 2010 and has since held various positions, including Director of the Legal and Economic Department. Since 2018, he has served as a non-governmental advisor for the European Commission to the International Competition Network and represents BEUC in numerous European and international forums. Additionally, he is a member of ESMA’s Securities and Markets Stakeholder Group. Agustín holds a law degree from the National University of Córdoba in Argentina, an advanced master’s degree in ICT Law from the University of Namur in Belgium, and a PhD in Law from the University of Bremen in Germany.

Dr Natalie Pang is Head and Associate Professor at the Communications and New Media Department (CNM), and concurrently University Librarian at NUS Libraries, at the National University of Singapore (NUS). Dr Pang is one of the researchers behind the Living Well Digital Platform developed under the NUS Centre for Trusted Internet and Community. She is a researcher and educator in digital citizenship and well-being, and digital humanities, authoring and co-authored over 40 journal articles and over 50 conference papers, book chapters, commentaries and encyclopaedia entries.