Events

Date: Tuesday June 3, 2025
Time: 4:30PM – 5:30 PM AEST
Location: Online via Microsoft Teams
Every day, websites and apps deploy sophisticated design traps that manipulate your decisions without you knowing. These dark patterns aren’t accidents—they’re deliberately engineered to extract your time, money, and data.
The cost? More than just your wallet or privacy. These manipulative practices are taking a toll on our collective wellbeing, creating digital environments we endure rather than enjoy.
From Oslo to Singapore, Brussels to Washington DC, governments and advocates are developing groundbreaking solutions to protect consumers from digital manipulation.
Join CPRC Deputy CEO Chandni Gupta as she presents findings from Made to Manipulate The impact of deceptive online design practices on wellbeing and strategies to mitigate harm from the extraordinary Churchill Fellowship spanning seven countries in seven weeks. Through conversations with over 70 experts across 25 organisations, Chandni examined how leading jurisdictions are tackling these hidden harms—and what Australia can learn.
This webinar brings together world-renowned experts, offering a rare opportunity to hear directly from the global pioneers reshaping our digital future.
Chandni leads CPRC’s research and policy program, while also leading CPRC’s research stream on protecting consumers in a digital world. Her work to date includes exploring the consumer shift from the analogue towards the digital economy, the impact of deceptive and manipulative online design on Australian consumers and the key gaps that currently exist in Australia’s consumer protections.
Dr Mark Leiser holds a PhD in law and is a recognised expert in deceptive design, dark patterns, and the regulation of digital manipulation. He is the author of the forthcoming book Dark Patterns, Deceptive Design, and the Law (Bloomsbury, 2025). His expertise is regularly sought by regulators, consumer and data protection bodies, and international organisations including the European Commission and OECD.
Agustín Reyna is the Director General of BEUC, The European Consumer Organisation, which serves as the umbrella group for 45 independent consumer organisations across 31 European countries. BEUC’s primary mission is to act as a strong consumer voice in Brussels and to ensure that consumer interests are given their proper weight in all EU policies. Agustín joined BEUC in 2010 and has since held various positions, including Director of the Legal and Economic Department. Since 2018, he has served as a non-governmental advisor for the European Commission to the International Competition Network and represents BEUC in numerous European and international forums. Additionally, he is a member of ESMA’s Securities and Markets Stakeholder Group. Agustín holds a law degree from the National University of Córdoba in Argentina, an advanced master’s degree in ICT Law from the University of Namur in Belgium, and a PhD in Law from the University of Bremen in Germany.
Dr Natalie Pang is Head and Associate Professor at the Communications and New Media Department (CNM), and concurrently University Librarian at NUS Libraries, at the National University of Singapore (NUS). Dr Pang is one of the researchers behind the Living Well Digital Platform developed under the NUS Centre for Trusted Internet and Community. She is a researcher and educator in digital citizenship and well-being, and digital humanities, authoring and co-authored over 40 journal articles and over 50 conference papers, book chapters, commentaries and encyclopaedia entries.
Kush Amlani is Director, Global Competition & Regulation at Mozilla. He leads the competition and regulatory work at the technology company, including the innovative research conducted by the team into user interface design, browser competition and remedy design. Prior to joining Mozilla, Kush was a Senior Competition & Regulatory Lawyer at the BBC for five years, based in London. He joined the BBC from SJ Berwin LLP (later Kings & Wood Mallesons). Kush studied law at the University of Warwick and Université Montesquieu Bordeaux IV.
Completed
Join us for a webinar where we unveil the findings of our latest research into the publication practices of consumer complaints data among Australian regulators.
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Completed
Are private rental properties safe, clean and liveable? CPRC and Tenants Victoria conducted a mystery shop of 100 rental properties in Victoria. While many properties met the minimum standards, there was a significant number that had issues, specifically more affordable properties. Find out and hear more on the findings at the upcoming Webinar: Is it liveable?
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