Events
What information can you gain from complaints data?
Which businesses are truly trustworthy? What problems might you face when making a purchase? Are others experiencing the same problem, or are you the only one?
Critical answers to these questions lie hidden within vast datasets held by Australian regulators. Yet, this valuable information often remains inaccessible to the public, in stark contrast to initiatives in NSW, QLD and internationally.
Join us for a unique webinar where we unveil the findings of our latest research into the publication practices of consumer complaints data among Australian regulators.
Natasha Mann NSW Fair Trading Commissioner Deputy Secretary. As Fair Trading Commissioner, she is responsible for regulating significant industries including real estate, strata, the motor industry, and general consumer transactions. As Deputy Secretary she leads an extensive portfolio of regulators and schemes including NSW Fair Trading, Office of the Registrar General, Professional Standards Authority, Long Service Corporation and Subsidence Advisory NSW. Natasha is an experienced organisational leader with over 20 years of regulatory and public policy experience at executive and Board level. She has held various senior leadership roles across the government sector in the NSW Department of Communities and Justice, the Department of Premier & Cabinet, NSW Health and the Privacy Commission.
Joseph Nunweek is the Legal Director of the Economic Justice Team at Westjustice Community Legal Centre. As Director, he oversees the casework, strategic policy advocacy, and program development across a range of civil law practices involving people’s housing and economic rights, including tenancy, consumer, insurance, infringements, and economic abuse. He sits on the Office of the Residential Tenancy Commissioner’s Stakeholder Roundtable, and the Insurance Council of Australia’s Consumer Advisory Committee. Joseph has practiced in civil law in the community justice sector in both Victoria and Aotearoa New Zealand and is a passionate behaviour in comparative research and analysis to develop best practice in industry and government that can minimise consumer harm and maximise consumer empowerment.
Erin Turner leads CPRC, and is a consumer advocate that has worked with a broad range of governments and regulators to make markets fairer for Australians.
Sarah has expertise in social research working with justice and union sectors and specialising in qualitative research, policy analysis and advocacy.
Completed
ACCC/AER Regulatory Conference - Consumers and COVID-19 Trends
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Completed
Australia may finally be on its way to an unfair trading prohibition. But what is being proposed? Will it work? How does it compare to other jurisdictions who have had the protection in place for decades?Join us for a deep dive into the Federal Government’s proposals to address unfair business practices.
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