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Ensuring that consumers experiencing vulnerability are helped not hindered by business practice, policy and regulation is a long-standing challenge for all sectors. Our research for the Australian Energy Regulator (AER) explores leading approaches internationally, examples of initiatives working closer to home, and opportunities to take Australia towards fairer and more inclusive markets for all consumers.
Exploring-regulatory-approaches-to-consumer-vulnerability-A-CPRC-report-for-the-AER
Consumer Law
September 12, 2024
While there are some positive developments the fragmented approach potentially leaves crucial gaps in protecting Australians' digital rights.
Consumers in digital world
June 05, 2024
Recently, trusted Government departments have celebrated the reported downturn in financial losses from scams in Australia. Sounds good, right? We are all getting savvier, we are all onto scammers. Or are we? I recently had a brush with a scammer which got me thinking about these reports and what the numbers mean.
