Exploring regulatory approaches to consumer vulnerability: A CPRC report for the AER
Aboriginal Family portrait with 1 parent and 2 children. They are sitting on the front porch. Everyone is happy and smiling. Could be a single mother.
Ensuring that consumers experiencing vulnerability are helped not hindered by business practice, policy and regulation is a long-standing challenge for all sectors. Our research for the Australian Energy Regulator (AER) explores leading approaches internationally, examples of initiatives working closer to home, and opportunities to take Australia towards fairer and more inclusive markets for all consumers.