Media Hub
Ensuring that consumers experiencing vulnerability are helped not hindered by business practice, policy and regulation is a long-standing challenge for all sectors. Our research for the Australian Energy Regulator (AER) explores leading approaches internationally, examples of initiatives working closer to home, and opportunities to take Australia towards fairer and more inclusive markets for all consumers.
Exploring-regulatory-approaches-to-consumer-vulnerability-A-CPRC-report-for-the-AER
Consumer Law
September 12, 2024
While there are some positive developments the fragmented approach potentially leaves crucial gaps in protecting Australians' digital rights.
July 11, 2024
Our project aims to fill this gap by providing an in-depth understanding of the consumer decision-making process. We will investigate how consumers navigate the plethora of information and marketing messages they encounter at the point of display or purchase.
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