The CPRC Research Pathways Program supports new research to improve consumer outcomes within our research focus areas. We have dedicated over $400,000 over the last three years through grants and partnerships.

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Current and Past Projects

AI-Informed Decision Making & Algorithmic Bias Experiment

Australian Human Rights Commission – $18,182

The AHRC is partnering with CPRC – as well as CHOICE, Data61 and The Gradient Institute – on an experiment to better understand the risk of algorithmic bias to consumers. The experiment is investigating what factors may produce more or less accurate and fair results from algorithms, and analyse these results from a technical, human rights and consumer rights perspective. This project will be completed in 2020.

Enhancing Consumer Awareness of Privacy & Internet of Things

Deakin University - $25,000

This study is investigating consumer awareness of privacy issues associated with the Internet of Things (IoT) used in domestic contexts. We aim to determine how consumers understand the privacy implications of IoT technologies, and to develop a series of privacy icons that can help raise consumer awareness at the point of sale. Check out more here.

Inclusive Design in Essential Services Markets

Centre for Inclusive Design – $20,000

CPRC is partnering with the Centre for Inclusive Design to launch an important new program on inclusive design in essential services markets. Our program will benefit regulators and policymakers who want to make essential services fair, accessible and supportive of people’s wellbeing.

Service Quality & Consumer Decision Making

RMIT – $67,139

CPRC partnered with the RMIT Behavioural Business Lab – a multi-disciplinary team studying business decision-making using psychological approaches – on a project exploring the impact of service quality measures on consumer decision-making in the energy market. The project also drew in policymakers, regulators and industry

Download report.

Choice for Older Australians

La Trobe University – $49,980

To empower older people in accessing aged care services in a consumer market this project: identified barriers and facilitators when making choices; recommended strategies at the local and national level to reduce the digital divide and support older people make informed choices; and, identified the limitations of the existing regulatory and policy framework.

Download report.

Information Disclosure in Housing Markets

Griffith University – $50,905

This project examined information disclosure and residential ‘off the plan’ sales contracts to understand consumer knowledge of strata title property ownership obligations, as there had been no comprehensive critical review previously.

Download report.

Retirement Villages

University of Melbourne – $26,000

To inform our submission to the Victorian Government’s review of the Retirement Villages Act 1986, CPRC co-funded research into what kind of information is available to older Victorians when choosing a retirement village; and to determine how easily, or not, this information is able to be compared across different information sources and different village types.

Choice in the Home Care Package Sector

University of South Australia – $23,936

In partnership with the University of South Australia, CPRC conducted the first large scale quantitative survey of individuals accessing Home Care Packages to provide evidence to inform the Royal Commission into Aged Care Quality and Safety.

This research formed the basis for CPRC’s  Choosing Care report.

Consumer Anonymity Measuring Project

University of Melbourne – $100,000

This research is designed to identify new technologies collecting consumer data, and explore the differential treatment of consumers online. Check out Stage 1 of the project – the University’s State of the Art in Data Tracking Technology report. This project will be completed in 2020.

Consumer Reviews

University of Technology Sydney – $23,636

The growing importance of online consumer reviews in consumer decision-making, increasing ubiquity of star ratings and the growth of pay-per-review industries have undermined the rigour of reviews and ratings mechanisms. To fill the gap of research into the views of Australians, CPRC completed a consumer survey in collaboration with the University of Technology Sydney.

Putting end-users in charge of algorithms: Privacy and autonomy by design

Queensland University of Technology – $10,000

In 2018/2019, CPRC partnered with QUT to engage consumers in questions of concern surrounding data and technology. We conducted a series of workshops bringing together consumers, software engineers, designers, government representatives in order to identify policy issues as well as design responses that put end-users in charge of algorithms to protect their privacy and autonomy.

This project produced the DataCare vision, which is the focus of a Linkage research funding application to be submitted to the ARC in 2020.