At CPRC we undertake research that provides a solid evidence base for policymakers, regulators, businesses and community sector organisations to design better policies and programs. Our library is a collection of our studies of the consumer experience in markets including energy, retirement villages and aged care home care packages.

Reports & Submissions

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Online reviews: a guide not a gospel

Report: Five Preconditions of Effective Consumer Engagement

Choosing care: the difficulties in navigating the Home Care Package market

Picking Peaches: Service quality in the Victorian energy market