Thought
Leadership

Following an era of essential service deregulation, many have questioned whether the outcomes have benefited the many or the few. Controversies in banking, energy and telecommunications have revealed systemic flaws in market design, unfair busi

 

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Latest Publications


Dark patterns are having a ‘vibe shift’

The recent $245 million Federal Trade Commission settlement with Fortnite on alleged use of dark patterns...
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Rising rates, falling financial wellbeing: the impact of housing stress on Victorians

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Submission: SA review of residential tenancies act

More Australians are renting and for longer. Rental reform is required to ensure that people who...
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Mission: compostable

Consumers shouldn’t be left feeling overwhelmed and unable to work out what is the right option...
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The consumer experience of green claims in Australia

The consumer experience of green claims in Australia Online and off, consumers are bombarded with claims...
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Submission on Protections for consumers of Distributed Energy Resources: Consultation paper

The current consumer protection framework is not fit for purpose to support consumers with distributed energy...
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The barriers and potential enablers of electric vehicle uptake in Australia

The barriers and potential enablers of electric vehicle uptake in Australia This working paper covers the...
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What can we do to improve green claims for consumers?

What can we do to improve green claims for consumers? Date: Tue 6 December 2022Time: 4PM...
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Submission on loot boxes – Parliamentary Inquiry into online gambling and its impacts on those experiencing gambling harm

Given the growing importance of the gaming sector and evidence showing the harm of ‘gambling style’...
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Submission – Privacy Legislation Amendment (Enforcement and Other Measures) Bill 2022

CPRC generally supports the proposed amendments in Privacy Legislation Amendment (Enforcement and Other Measures) Bill 2022....
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Mind the Gap

Mind the Gap Identifying the gap between energy concession eligibility and concessions received Ensuring low-income consumers...
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Aboriginal private rental access in Victoria: “excluded from the start”

The Aboriginal Private Rental Access Project (APRAP) seeks to address systemic problems and other access barriers...
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Submission to the Productivity Commission: Australia’s Data and Digital Dividend

Innovation in data and digital services is not an end in itself. Innovation must be guided...
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How Australia can stop unfair business practices

How Australia can stop unfair business practices Unfair business practices cause consumer harm but currently, there’s...
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Rethinking Penalties

You can’t fix everything with a hammer. Often more than one tool or tradesperson is required...
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Submission to ACCC: Digital Platform Services Inquiry on social media services

CPRC supports ACCC’s consideration of the impacts of social media services on Australian consumers as part...
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Imagining an unfair trading prohibition

What could an unfair trading prohibition look like in Australia?
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Submission to Treasury Laws Amendment (Competition and Consumer Reforms No. 1) Bill 2022: More competition, better prices

The level of penalties in the competition and consumer law matter. Setting them at the right...
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Australian consumers in their own words

CPRC's research report Australian consumers in their own words examines key themes and consumer concerns from...
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Duped by design – Dark patterns in Australia

CPRC webinar provides an insight into the types of dark patterns being used in Australia and...
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Reports


Rising rates, falling financial wellbeing: the impact of housing stress on Victorians

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The consumer experience of green claims in Australia

The consumer experience of green claims in Australia Online and off, consumers are bombarded with claims about green...
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The barriers and potential enablers of electric vehicle uptake in Australia

The barriers and potential enablers of electric vehicle uptake in Australia This working paper covers the barriers and...
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Mind the Gap

Mind the Gap Identifying the gap between energy concession eligibility and concessions received Ensuring low-income consumers receive concessions...
Read more

Aboriginal private rental access in Victoria: “excluded from the start”

The Aboriginal Private Rental Access Project (APRAP) seeks to address systemic problems and other access barriers Aboriginal people...
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Australian consumers in their own words

CPRC's research report Australian consumers in their own words examines key themes and consumer concerns from a series...
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From Search to Sale – Navigating the Victorian Property Market

CPRC's research report From Search to Sale: Navigating the Victorian Property Market has found property buyers do not...
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Towards a wellbeing approach to consumer policy in Australia

As the focus of policy makers shifts to rebuilding our communities and economy, now is the time to...
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Consumer insights series: Sector Scorecard

CPRC’s Sector Scorecard developed in partnership with Roy Morgan, provides a comparative ranking of key Australian essential services...
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COVID-19 and Consumers: Key insights series – CALD consumers

Consumers from Culturally and Linguistically Diverse (CALD) backgrounds experienced greater hardship during COVID-19
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Exploring regulatory approaches to consumer vulnerability

CPRC was engaged by the AER to investigate the emerging approaches to regulation and policy design for consumer...
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Consumers and COVID-19: from crisis to recovery (full report)

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The experiences of older consumers: towards markets that work for people

Led by CPRC Senior Research and Policy Manager, Ben Martin Hobbs and co-authored by CPRC Research and Policy...
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Consumers and COVID-19: from crisis to recovery (summary)

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Report: The Renter’s Journey

The Renter’s Journey explores the rental journeys of four key segments – women aged 55 and over, young...
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Report Summary: The Renter’s Journey

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Report: Five Preconditions of Effective Consumer Engagement

CPRC’s Five Preconditions of Effective Consumer Engagement report presents a conceptual framework to build consumer confidence and trust...
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Report: Building customer trust

This guide showcases practices that build customer trust, benefiting customers and retailers alike. These practices, and the principles...
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Submissions


Submission: SA review of residential tenancies act

More Australians are renting and for longer. Rental reform is required to ensure that people who...
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Submission on Protections for consumers of Distributed Energy Resources: Consultation paper

The current consumer protection framework is not fit for purpose to support consumers with distributed energy...
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Submission on loot boxes – Parliamentary Inquiry into online gambling and its impacts on those experiencing gambling harm

Given the growing importance of the gaming sector and evidence showing the harm of ‘gambling style’...
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Submission to Treasury Laws Amendment (Competition and Consumer Reforms No. 1) Bill 2022: More competition, better prices

The level of penalties in the competition and consumer law matter. Setting them at the right...
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Submission to Social Housing Regulation Review

CPRC’s core research areas include‘ Markets that work for people’ and ‘Consumer Wellbeing’. These research areas...
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ACCAN feedback on the Remaking the Telecommunications (Listed Infringement Notice Provisions) Declaration 2011

While the CPRC generally supports the proposed amendments in Privacy Legislation Amendment (Enhancing Online Privacy and...
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Submission to the Treasury CRIS: Improving Consumer Guarantees and Supplier Indemnification Provisions under the Australian Consumer Law

Consumer Policy Research Centre submission to the Treasury Consultation Regulation Impact Statement (CRIS): Improving the Effectiveness of the...
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Submission 2021 Regional Telecommunications Review

COVID-19 has demonstrated how essential telecommunications devices and services are to Australian consumers and how relevant...
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Submission on AER’s Better Bills Guideline

In developing its Better Bills guideline, CPRC encourages the AER to consider simplifying and standardising location...
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Right to repair submission

CPRC’s submission on the Productivity Commissions draft Right to Repair report supports the proposed recommendations. However,...
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Submission to the ESC on their draft Consumer Vulnerability Strategy

CPRC strongly supports the approach, goals and initiatives outlined in the ESC’s draft Vulnerability Strategy. Drawing...
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Submission to ACCC: Digital Platform Services Inquiry – Online Marketplaces

CPRC’s submission on the exposure draft of the Competition and Consumer (Industry Codes – Unit Pricing)...
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Submission on the National Consumer Credit Protection Amendment (Supporting Economic Recovery) Bill 2020

CPRC’s submission outlines our position opposing the proposed amendments to responsible lending laws. Our COVID-19 research...
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Submission to the Victorian Department of Justice and Community Safety – Residential Tenancies Regulations 2020

The Residential Tenancies Regulations, and the wider reforms to the Residential Tenancies Act 1997 (RTA), have...
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Submission to the Consumer Safeguards Review Part C: Choice and Fairness

This submission draws on CPRC’s commissioned and collaborative research with academics across different complex and essential...
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Submission to the Royal Commission into Aged Care Quality and Safety

CPRC’s submission to the Royal Commission into Aged Care Quality and Safety (ACRC) referencing qualitative research...
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Submission to the Inquiry into the Victorian Government’s Response to the COVID-19 Pandemic

In March this year CPRC began an ongoing monthly survey as part of a key research...
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Submission to the Essential Services Commission’s Competitiveness Review

To assist the review, we enclose several CPRC reports that are relevant to the questions being...
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Submission to the Royal Commission into Aged Care Quality and Safety – Aged care program redesign: services for the future consultation paper

This submission highlights key findings from CPRC’s 2020 report Choosing care: the difficulties in navigating the...
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Submission to Consumer Affairs Victoria Retirement Villages Act Review

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Events

Jul 7, 2020

Building Markets That Work for People

CPRC’s first virtual event with The Wheeler Centre hosted leading advocates, researchers, and regulators exploring the experience of older consumers…

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Nov 19, 2019

Data (R)Evolution

Consumer data is a major input to production. Data R(E)volution brought together those working on the frontier of research, technology…

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Feb 25, 2019

The Renter’s Journey Forum

Taking a consumer-centric approach to reform of the rental market is critical to overcoming long-standing power imbalances. This event brings…

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Nov 19, 2019

Presentation to Euroconsumers International Forum

Digital innovation and effective regulation is a global challenge. CEO Lauren Solomon delivered an address to Consumer Power 2019 –…

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Kristal Burry

Policy and Program Director – Consumer Wellbeing


Kristal joined CPRC in July 2021 bringing with her extensive experience in the energy and water sectors. She most recently worked for the federal government on a range of energy issues from electricity and gas pipeline regulation through to residential energy efficiency measures. Before that she worked at the Public Interest Advocacy Centre as part of their Energy and Water Advocacy team.

Kristal has worked across academia, government, and not-for-profit sectors. She is passionate about ensuring cities and infrastructure work for people and are designed and managed to support peoples social and economic opportunities.

Kristal has a Bachelor of Science, Honours (Parasitology) and Master of Integrated Water Management. She is currently studying an MBA in Social Impact.

Kristal leads CPRC’s Consumer Wellbeing workstream and can be reached at: Kristal.burry@cprc.org.au