Thought
Leadership

Following an era of essential service deregulation, many have questioned whether the outcomes have benefited the many or the few. Controversies in banking, energy and telecommunications have revealed systemic flaws in market design, unfair busi

 

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Latest Publications


Seeing green

SEEING GREEN Green claims are everywhere, even on social media. But how easy is it for...
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Submission to Treasury: CRIS – Protecting consumers from unfair trade practices

Submission to Treasury: CRIS – Protecting consumers from unfair trade practices An economy-wide prohibition on unfair...
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Detours and Roadblocks

Faulty cars are far too common and disrupt too many lives.This report: delves deep into the...
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Brand refresh

Over the next few weeks, you may notice some subtle changes as we tweak our logo...
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Detours and roadblocks webinar

Date: 27 November 2023Time: 1-2PM AEDTLocation: Online Register now Faulty cars are far too common and...
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Make unfair illegal

Join us for a CPRC Spark webinar Make Unfair Illegal: An Unfair Trading Prohibition discussion Date 10...
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Submission to the ACCC on draft guidance for businesses on green claims

Consumers deserve and are entitled to accurate, truthful information on products and services advertised as being...
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Recap: The sky didn’t fall in

Lauren Levin’s eye-opening presentation on gambling harm prevention demonstrates just how much Australian regulators and politicians...
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The sky didn’t fall in

Date: Thu 7 September  2023Time: 12.00 -1.15 PM AESTLocation: Online webinar Registration closed Read recap here...
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Submission to ACCC Digital Platforms Inquiry – Data Brokers

Data brokers are mining and refining our data and then sharing and selling it to the...
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Submission to DISR – Safe and responsible AI

As AI and new technologies quickly evolve, the Federal Government should focus on creating a legal...
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Banning telemarketing under the Victorian Energy Upgrades program

No one should be subject to unwanted high-pressure sales tactics in their own home. Telemarketing and...
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Submission to the Senate Inquiry – Greenwashing

Australians are bombarded with claims about green and sustainable features of products and services. Marketers and...
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LET’S GET REAL ABOUT PRIVACY PROTECTIONS

Why real estate agents must be held to the same privacy standards as others
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Consumer issues in Victoria

Victorian Consumer Survey Problems, complaints and resolutions CPRC surveyed Victorians to understand their experiences as consumers....
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Submission to the Productivity Commission’s Philanthropy Inquiry

Getting the settings right for philanthropy will make Australia a more generous, connected, and supportive country....
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Submission to Select Committee into the Provision of and Access to Dental Services in Australia

CPRC’s forthcoming research report drawing from CPRC’s Victorian Consumer Survey explores problems reported with purchases over...
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Join us on Mastodon

We are on Mastodon. - join us CPRC@mas.to
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Submission to the Attorney-General: Privacy Act Review Report

It’s time to introduce privacy laws that work to actively protect Australians in the digital economy....
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Not a fair trade – consumer views on how businesses use their data

Not a Fair Trade Consumer views on how businesses use their data This working paper explores...
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Reports


Seeing green

SEEING GREEN Green claims are everywhere, even on social media. But how easy is it for consumers to...
Read More

Detours and Roadblocks

Faulty cars are far too common and disrupt too many lives.This report: delves deep into the repercussions of...
Read More

Consumer issues in Victoria

Victorian Consumer Survey Problems, complaints and resolutions CPRC surveyed Victorians to understand their experiences as consumers. We look...
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Not a fair trade – consumer views on how businesses use their data

Not a Fair Trade Consumer views on how businesses use their data This working paper explores consumer sentiment...
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Why businesses need to keep consumers safe and treat their data with care

In whose interest? Why businesses need to keep consumers safe and treat their data with care Australia’s privacy...
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Buy Now, Pain Later – The experience of Victorian consumers with Buy Now, Pay Later loans

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Rising rates, falling financial wellbeing: the impact of housing stress on Victorians

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The consumer experience of green claims in Australia

The consumer experience of green claims in Australia Online and off, consumers are bombarded with claims about green...
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The barriers and potential enablers of electric vehicle uptake in Australia

The barriers and potential enablers of electric vehicle uptake in Australia This working paper covers the barriers and...
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Mind the Gap

Mind the Gap Identifying the gap between energy concession eligibility and concessions received Ensuring low-income consumers receive concessions...
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Aboriginal private rental access in Victoria: “excluded from the start”

The Aboriginal Private Rental Access Project (APRAP) seeks to address systemic problems and other access barriers Aboriginal people...
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How Australia can stop unfair business practices

How Australia can stop unfair business practices Unfair business practices cause consumer harm but currently, there’s a gap...
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Australian consumers in their own words

CPRC's research report Australian consumers in their own words examines key themes and consumer concerns from a series...
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Duped by design – Manipulative online design: Dark patterns in Australia

CPRC's research report Duped by design explores ten types of deceptive designs and the impact of those designs...
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From Search to Sale – Navigating the Victorian Property Market

CPRC's research report From Search to Sale: Navigating the Victorian Property Market has found property buyers do not...
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Consumer Data Right Report 4: My Data, My Choices

Consumers need simple and reliable ways to make their data sharing choices known; for these choices to be...
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The Digital Checkout

Over the last three decades Australian consumers have progressively shifted towards the digital economy for the consumption of...
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Towards a wellbeing approach to consumer policy in Australia

As the focus of policy makers shifts to rebuilding our communities and economy, now is the time to...
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Consumer insights series: Sector Scorecard

CPRC’s Sector Scorecard developed in partnership with Roy Morgan, provides a comparative ranking of key Australian essential services...
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Consumer Data Right Report 3: Vulnerability, capability, opportunity

Understanding consumer vulnerability as a key to unlocking benefit from the Consumer Data Right Vulnerability affects us all....
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Submissions


Submission to Treasury: CRIS – Protecting consumers from unfair trade practices

Submission to Treasury: CRIS – Protecting consumers from unfair trade practices An economy-wide prohibition on unfair...
Read More

Submission to the ACCC on draft guidance for businesses on green claims

Consumers deserve and are entitled to accurate, truthful information on products and services advertised as being...
Read More

Submission to ACCC Digital Platforms Inquiry – Data Brokers

Data brokers are mining and refining our data and then sharing and selling it to the...
Read More

Submission to DISR – Safe and responsible AI

As AI and new technologies quickly evolve, the Federal Government should focus on creating a legal...
Read More

Banning telemarketing under the Victorian Energy Upgrades program

No one should be subject to unwanted high-pressure sales tactics in their own home. Telemarketing and...
Read More

Submission to the Senate Inquiry – Greenwashing

Australians are bombarded with claims about green and sustainable features of products and services. Marketers and...
Read More

Submission to the Productivity Commission’s Philanthropy Inquiry

Getting the settings right for philanthropy will make Australia a more generous, connected, and supportive country....
Read More

Submission to Select Committee into the Provision of and Access to Dental Services in Australia

CPRC’s forthcoming research report drawing from CPRC’s Victorian Consumer Survey explores problems reported with purchases over...
Read More

Submission to the Attorney-General: Privacy Act Review Report

It’s time to introduce privacy laws that work to actively protect Australians in the digital economy....
Read More

Submission to the Senate Inquiry – International digital platforms

Australians are currently navigating a digital economy which has not been designed with their best interests...
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Submission to Australian Association of National Advertisers Environmental Claims Code

Consumers are frequently being shown green claims online and off. Yet, the quality of these claims...
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Submission to Designing ReMade in Australia Discussion paper

Encouraging greater uptake of recycling and the creation of a circular economy are important steps to...
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Submission to Treasury consultation on Climate-related financial disclosure

Consistent disclosure of climate related risks is an important step towards all actors in our economy...
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Submission to AEMC Unlocking Customer Energy Resources benefit

Consumer protections for the provision of distributed or consumer energy resources should be consistent with broader...
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Joint submission – AER Review of consumer protections for future energy services

In this joint submission with Combined Pensioners & Superannuants Association (CPSA), Consumer Action Law Centre (CALC),...
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CPRC submission to National Energy Performance Strategy

Improving the energy efficiency of Australia’s residential buildings will deliver three clear benefits. It will contribute...
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Submission: SA review of residential tenancies act

More Australians are renting and for longer. Rental reform is required to ensure that people who...
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Submission on Protections for consumers of Distributed Energy Resources: Consultation paper

The current consumer protection framework is not fit for purpose to support consumers with distributed energy...
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Submission on loot boxes – Parliamentary Inquiry into online gambling and its impacts on those experiencing gambling harm

Given the growing importance of the gaming sector and evidence showing the harm of ‘gambling style’...
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Submission – Privacy Legislation Amendment (Enforcement and Other Measures) Bill 2022

CPRC generally supports the proposed amendments in Privacy Legislation Amendment (Enforcement and Other Measures) Bill 2022....
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Events

Jul 7, 2020

Building Markets That Work for People

CPRC’s first virtual event with The Wheeler Centre hosted leading advocates, researchers, and regulators exploring the experience of older consumers…

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Nov 19, 2019

Data (R)Evolution

Consumer data is a major input to production. Data R(E)volution brought together those working on the frontier of research, technology…

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Feb 25, 2019

The Renter’s Journey Forum

Taking a consumer-centric approach to reform of the rental market is critical to overcoming long-standing power imbalances. This event brings…

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Nov 19, 2019

Presentation to Euroconsumers International Forum

Digital innovation and effective regulation is a global challenge. CEO Lauren Solomon delivered an address to Consumer Power 2019 –…

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Kristal Burry

Policy and Program Director – Consumer Wellbeing


Kristal joined CPRC in July 2021 bringing with her extensive experience in the energy and water sectors. She most recently worked for the federal government on a range of energy issues from electricity and gas pipeline regulation through to residential energy efficiency measures. Before that she worked at the Public Interest Advocacy Centre as part of their Energy and Water Advocacy team.

Kristal has worked across academia, government, and not-for-profit sectors. She is passionate about ensuring cities and infrastructure work for people and are designed and managed to support peoples social and economic opportunities.

Kristal has a Bachelor of Science, Honours (Parasitology) and Master of Integrated Water Management. She is currently studying an MBA in Social Impact.

Kristal leads CPRC’s Consumer Wellbeing workstream and can be reached at: Kristal.burry@cprc.org.au