Following an era of essential service deregulation, many have questioned whether the outcomes have benefited the many or the few. Controversies in banking, energy and telecommunications have revealed systemic flaws in market design, unfair busi
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Submission to ACCC: Digital Platform Services Inquiry on updating consumer law for digital platform services
ACCAN feedback on the Remaking the Telecommunications (Listed Infringement Notice Provisions) Declaration 2011
Submission to the Treasury CRIS: Improving Consumer Guarantees and Supplier Indemnification Provisions under the Australian Consumer Law
Jul 7, 2020
Building Markets That Work for People
CPRC’s first virtual event with The Wheeler Centre hosted leading advocates, researchers, and regulators exploring the experience of older consumers…Access recording
Nov 19, 2019
Consumer data is a major input to production. Data R(E)volution brought together those working on the frontier of research, technology…Access recording
Feb 25, 2019
The Renter’s Journey Forum
Taking a consumer-centric approach to reform of the rental market is critical to overcoming long-standing power imbalances. This event brings…Access recording
Nov 19, 2019
Presentation to Euroconsumers International Forum
Digital innovation and effective regulation is a global challenge. CEO Lauren Solomon delivered an address to Consumer Power 2019 –…Access recording
Policy and Program Director – Consumer Wellbeing
Kristal joined CPRC in July 2021 bringing with her extensive experience in the energy and water sectors. She most recently worked for the federal government on a range of energy issues from electricity and gas pipeline regulation through to residential energy efficiency measures. Before that she worked at the Public Interest Advocacy Centre as part of their Energy and Water Advocacy team.
Kristal has worked across academia, government, and not-for-profit sectors. She is passionate about ensuring cities and infrastructure work for people and are designed and managed to support peoples social and economic opportunities.
Kristal has a Bachelor of Science, Honours (Parasitology) and Master of Integrated Water Management. She is currently studying an MBA in Social Impact.
Kristal leads CPRC’s Consumer Wellbeing workstream and can be reached at: Kristal.email@example.com