A Consumer Policy Research Centre survey of 1,000 consumers conducted from March – April this year confirmed Australians expect more from industry and government when it comes to protecting them from risks posed by the collection, sharing and use of their personal information.
This report refreshes CPRC research findings from 2018 – and also expands the research scope to cover recent developments in data technology, collection, sharing and use.
Key findings from the 2020 survey include:
High use of, and reliance upon, data-driven products and services
Most Australian consumers do not feel comfortable about how their personal information is handled
Privacy Policies do not aid informed choices and do not provide consumers with genuine choice or control
Australian consumers believe that government has an important responsibility to ensure that consumers are protected
Urgent reforms to laws are required to protect consumers’ privacy and ensure their data is used safely and fairly
Download the full research report below. CPRC has submitted this research report to the current review of Australia’s Privacy Act. A copy of our full submission can also be downloaded below.