Catherine is the Chair of the CPRC Board. She brings her considerable experience as a consumer advocate and ombudsman to the role of Chair of the CPRC. She is the Independent Customer Advocate at NAB, where her role includes making decisions about complex and sensitive complaints and advising on how to improve complaints handling and the customer experience. She is also an Ombudsman at the Financial Ombudsman Service (FOS) in the UK, where she has made decisions in around 2,500 cases, and an independent consumer representative to the Financial Ombudsman Service in Australia. She was also previously Head of Market Affairs at FOS UK, leading external engagement for that organisation. She has had senior roles in two Australian consumer organisations and is a former chair of the Consumer Federation of Australia. As well as running a human rights legal NGO and the UK’s whistle-blower NGO, she was a member of the Legal Services Consumer Panel in England and has recently been appointed to the Legal Services Board in Victoria. Catherine lives in Bayside Melbourne with her husband Philip and two children.