Projects

February 25, 2019

Report: The Renter’s Journey

The Renter’s Journey follows the rental experiences of four key groups of renters: women aged 55 and over, low income… Read More ▸

October 19, 2018

Energy literacy – community education and outreach

Community workers are on the front line when households struggle with the cost of their energy bills. They must have… Read More ▸

July 27, 2018

Report: Consumer Data and the Digital Economy

Consumer Data and The Digital Economy was released in July 2018. Australian consumers value their privacy, but our research finds that… Read More ▸

July 17, 2018

query:data national consumer data conference

CPRC hosted Australia’s first major consumer data conference on July 16, 2018. query:data brought together 120 of Australia’s leading researchers,… Read More ▸

May 27, 2018

Inclusive Housing Design – Placemaking in Wyndham

People with physical and intellectual disabilities are under-served by mainstream housing, reflected in both a lack of overall supply, and… Read More ▸

May 2, 2018

Report: Five Preconditions of Effective Consumer Engagement

On 16 April 2018, CPRC released its foundational research report Five Preconditions of Effective Consumer Engagement. The report presents a… Read More ▸

February 27, 2018

Consumer Data Research Network

CPRC established the Consumer Data Research Network (CDRN) in May 2018, which it hosts and acts as secretariat. The CDRN’s… Read More ▸

September 27, 2017

Service Quality Metrics

In a range of service industries, consumers often encounter poor quality unrelated to price, including: Unexpected outages Inexplicable fees and charges… Read More ▸

Reseach areas
Consumer Policy Research Centre

The Home

Consumer Policy Research Centre

Living Online

Consumer Policy Research Centre

CPRC Annual Consumer Index

Consumer Policy Research Centre

Making Consumer Decisions Easier & Fairer

Consumer Policy Research Centre

When Things Go Wrong