Report: Building Customer Trust

This guide showcases practices that build customer trust, benefiting customers and retailers alike. These practices, and the principles that underpin them, represent high standards that industry can aspire to. Derived directly from on-the-ground retailer experience, they are also realistic and achievable.

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Research Areas
Consumer Policy Research Centre

The Home

Consumer Policy Research Centre

Living Online

Consumer Policy Research Centre

CPRC Annual Consumer Index

Consumer Policy Research Centre

Making Consumer Decisions Easier & Fairer

Consumer Policy Research Centre

When Things Go Wrong