Submission to ESC’s Helping customers engage confidently in the retail energy market: Draft decision

CPRC strongly encouraged the ESC to introduce unique plan IDs on consumer factsheets, and be recognised by call centre staff to reduce consumer confusion. CPRC also encouraged the ESC to adopt consumer comprehension testing of factsheets to ensure they are fit for purpose, as well as ensuring consumers are aware of the factsheets.

Read our submission here.

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Consumer Policy Research Centre

The Home

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Living Online

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CPRC Annual Consumer Index

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Making Consumer Decisions Easier & Fairer

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When Things Go Wrong