Submission to the Consumer Safeguards Review Part B – Reliability of services Consultation Paper

CPRC noted the information asymmetry consumers face in choosing between providers, outlining the significant additional costs borne by consumers choosing poorly performing providers. CPRC recommended consumer facing metrics and measures of service quality be made available, informed by consumer testing wherever possible.

Read our submission here.

Research Areas
Consumer Policy Research Centre

The Home

Consumer Policy Research Centre

Living Online

Consumer Policy Research Centre

CPRC Annual Consumer Index

Consumer Policy Research Centre

Making Consumer Decisions Easier & Fairer

Consumer Policy Research Centre

When Things Go Wrong