May 29, 2019

Led by CPRC Senior Research and Policy Officer, Brigid Richmond, the report presents the personal data extracted from consumers each day, often without their full knowledge, understanding, or consent.

A Day in the Life of Data highlights how technology enables online and offline tracking of consumers with greater precision, volume and velocity than ever before. From this data companies can infer everything from personality, health status, and political affiliations, through to even our mood.

Potential harms include manipulation, discrimination and exclusion, personal security risks, and consumer mistrust, along with unique risks for children who have now grown up in a connected world.

The report outlines several policy responses and business practices critical to ensuring that innovation and markets operate in line with community values and expectations.

Download the full report here.

Download the media release here.

Watch the webinar report launch here.

Download CPRC Senior Research and Policy Officer, Brigid Richmond’s webinar presentation here.

February 25, 2019

The Renter’s Journey explores the rental journeys of four key segments – women aged 55 and over, young singles, low income families, and newly arrived migrants – highlighting five common challenges and presenting 10 policy implications.

Download our report here.

February 25, 2019

Download our report summary here.

September 23, 2018

In a range of service industries, consumers often encounter poor service including unexpected service outages, inexplicable fees and charges, transfer issues, billing errors, and long wait times to speak to unhelpful customer service. Repeated instances of poor customer service are not only frustrating, but also results in costs well exceeding the purchase price and eroding trust in providers.

CPRC’s new discussion paper But are they any good? explores the role of service quality information in consumer decision-making and choice, the impact of information asymmetry and offers important insights for policymakers and businesses.

Download our discussion paper here.

July 17, 2018

Download our summary report here.

July 17, 2018

CPRC documents current consumer data collection, sharing and use practices. We detail findings of our recent market research into the attitudes, behaviours and preferences of consumers when it comes to their data.

The Consumer Data and the Digital Economy report explores the policy implications and makes recommendations for policymakers.

Download our report here.

April 17, 2018

April 1, 2017

This guide showcases practices that build customer trust, benefiting customers and retailers alike. These practices, and the principles that underpin them, represent high standards that industry can aspire to. Derived directly from on-the-ground retailer experience, they are also realistic and achievable.

Download here.

June 4, 2019

CPRC commends the timely release of this Discussion Paper and the extensive research on existing principles developed by other entities and jurisdictions contained within the paper. We strongly support the development of an AI Ethics Framework in Australia in combination with strengthening laws and regulation to protect consumers.

CPRC strongly supports an ongoing conversation about ethical AI and responsible innovation in light of the significant forecasted growth of data-fuelled technologies and industries. CPRC has also urged governments to better fund independent non-profit and academic research understaking work in data and AI given the growing number of consultations and collaborations emerging within government policy and industry.

Read the full submission here.

May 22, 2019

ACCC Submission: CDR (Open Banking) Draft Rules

May 22, 2019

ACMA Submission_Technological Solutions to Combatting Scams

February 28, 2019

CPRC continued to highlight the benefit and need for the implementation of an economy-wide data protection and management framework in Australia alongside the introduction of the CDR. Our other concerns with the CDR Bill include the lack of a deletion right, the ability to provide some consumer data on a chargeable basis, and the lack of a centralised dashboard with which consumers could manage their consents and data portability over time.

Read our submission here.