June 25, 2020
June 25, 2020
May 25, 2020
Our key message in responding to the Inquiry’s March 2020 Issues Paper is to emphasise that future directions for the CDR must continue to be envisaged as for the consumer, about the consumer, and seen from the consumer’s perspective. We also continue to recommend urgent economy-wide reforms to outdated protection frameworks – such as those proposed by the ACCC Digital Platforms Inquiry including reviews of the Privacy Act and ongoing reforms to the Australian Consumer Law1 – to provide consistency and protection for consumers (and markets), and embedding principles of fairness, safety, and privacy through consistent policy approaches and regulatory provisions for consumer data.
April 21, 2020
The ACCC’s current consideration of competition and efficiency in markets that supply digital advertising technology services and digital advertising agency services (collectively referred to as “digital advertising services” in this submission) is an important step following the broader Digital Platforms Inquiry. We agree with the ACCC’s previous conclusion1 that these markets are characterised by opacity – both for consumers trying to make informed choices regarding their exposure to online advertisements, and for advertisers trying to understand the factors that influence the display of online advertising. This inquiry is a chance to deepen understanding of these markets and, most importantly, provide an evidence-base for interventions that prevent concentrations of market power and drive positive consumer outcomes.
April 20, 2020
To assist the review, we enclose several CPRC reports that are relevant to the questions being explored by the Commission in its Competitiveness Review, and provide a summary of key relevant findings from our published and forthcoming research. We would be happy to discuss this research further with the Commission.
March 26, 2020
This submission draws from an evidence base of research and policy engagement by the CPRC. Our work in this area includes: two independent consumer data research reports, Consumer Data and the Digital Economy (2018) and A Day in the Life of Data (2019); experience advising policymakers and regulators through forums including the Open Banking Data Standards Body and the National Data Advisory Council; and ongoing interactions with CPRC’s Consumer Data Research Network (with membership spanning disciplinary research areas across AI, machine-learning, privacy, consumer behaviour, competition law, and consumer law). As well, in the past two years we have lodged public submissions to consultations including the ACCC’s Digital Platforms Inquiry; the Department of Industry, Innovation and Science’s AI Ethics Framework; and a number of responses in relation to the new Consumer Data Right legislation and associated instruments.
In this submission, we first expand on three core recommendations reflecting on the broader policy environment and highlighting some of the central issues in relation to rights and needs of citizens and consumers in a data-driven society:
March 2, 2020
Our research also shows that Australians want more transparency and control in relation to how industry collects, uses and shares their data, and they expect government to regulate industry conduct in this area. For example, 73% of survey respondents agreed that the government should give consumers options to opt out of what data they can provide, how it can be used, and if it can be shared with others. Only 10% of people considered it is the individual’s responsibility to check how companies are using their data.
CPRC therefore supports the Code of Practice provisions requiring industry members to:
transfer of ownership or disposal of the device. The right to delete personal data at any time is an important protection for family violence victim-survivors and other people whose personal safety is at risk
December 18, 2019
December 10, 2019
September 13, 2019
CPRC’s submission to the Australian Government consultation on the ACCC Digital Platforms Inquiry highlights an urgent need for reform to protect consumers.
CPRC has conducted research over the past two years uncovering significant consumer frustration with being kept in the dark, with no control when it comes to the collection of their data. The organisation has urged the Government to act swiftly to protect consumers.
Key Privacy Act and Australian Consumer Law reforms to deliver consumers better protections include:
Read the full submission here.
March 22, 2019
As noted in the Consultation Paper, the selection of energy data access model will affect the cost and operation of the Energy CDR system. The models offer different levels of transparency and control to consumers and the selection of model design will be a direct influence on the consumer experience within the Energy CDR framework. CPRC considers that of the three models included in the Consultation Paper, either Model 2 (gateway) or Model 3 (open banking) would be appropriate. More information on data security, storage and transfer arrangements, as well as consumer consent processes, would be required before a final assessment of either model.
Read our full submission here.