In March this year CPRC began an ongoing monthly survey as part of a key research initiative Consumers and COVID-19: from crisis to recovery. We attach the foundational report released in May (Attachment A). This initiative aims to:

  • better understand the impact that COVID-19 is having on Australian consumers’ experiences, behaviours and expectations across essential and discretionary products and services markets, now and into recovery
  • provide policymakers with insights into consumer experiences of COVID-19 to inform the design of support measures that aim to meet the various needs and expectations of consumers.

Key insights for Victoria include:

  • Worries about household expenses are common across a range of sectors
  • Few renters accessed their rights to support in June

Key considerations for policymakers responding to COVID-19 include:

  1. Consumer vulnerabilities are expanding/heightened
  2. Immediate consumer supports need to be sustained, adapted and adjusted over the longer-term
  3. Many consumers require cross-sector support
  4. Industry must deliver the support that consumers have a right to access
  5. Strong consumer protections must come alongside stimulus to build trust and confidence

Submission to the Inquiry into the Victorian Government’s Response to the COVID-19 Pandemic