Report


The case for a consumer
wellbeing approach in Australia


Following an era of essential service deregulation, many have questioned whether


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Media Release



FOR RELEASE:26 November 2020

Young people wading into a sea of debt as they bear the brunt of COVID-19

Consumer data released today by the Consumer Policy Research Centre (CPRC) reveals a growing proportion of young Australians left vulnerable as they face a future of mounting debt due to the lasting impact of COVID-19.After 6 months of steep financial challenges, many young consumers have turned to unsustainable practices to get by, including a growing reliance on loans and credit card/buy-now-pay-later services, borrowing from family and friends, and drawing down on limited available capital. The numbers of young people seeking payment assistance and missing basic household bill payments are on the rise.

Events

Jul 7, 2020

Building Markets That Work for People

CPRC’s first virtual event with The Wheeler Centre hosted leading advocates, researchers, and regulators exploring the experience of older consumers…

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Nov 19, 2019

Data (R)Evolution

Consumer data is a major input to production. Data R(E)volution brought together those working on the frontier of research, technology…

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Feb 25, 2019

The Renter’s Journey Forum

Taking a consumer-centric approach to reform of the rental market is critical to overcoming long-standing power imbalances. This event brings…

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Nov 19, 2019

Presentation to Euroconsumers International Forum

Digital innovation and effective regulation is a global challenge. CEO Lauren Solomon delivered an address to Consumer Power 2019 –…

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Latest Publications


How Australia can stop unfair business practices

How Australia can stop unfair business practices Unfair business practices cause consumer harm but currently, there’s...
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Imagining an unfair trading prohibition

What could an unfair trading prohibition look like in Australia?
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Australian consumers in their own words

CPRC's research report Australian consumers in their own words examines key themes and consumer concerns from...
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Duped by design – Dark patterns in Australia

CPRC webinar provides an insight into the types of dark patterns being used in Australia and...
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Duped by design – Manipulative online design: Dark patterns in Australia

CPRC's research report Duped by design explores ten types of deceptive designs and the impact of...
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Submission: Positioning Australia as a leader in digital economy regulation – Issues Paper

In its submission to the Department of Prime Minister and Cabinet, CPRC urges that an economy-wide...
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Submission: Statutory Review of the Consumer Data Right – Issues Paper

In its submission on the Statutory Review of the Consumer Data Right, CPRC recommends the Government...
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From Search to Sale – Navigating the Victorian Property Market

CPRC's research report From Search to Sale: Navigating the Victorian Property Market has found property buyers...
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Consumer Data Right Report 4: My Data, My Choices

Consumers need simple and reliable ways to make their data sharing choices known; for these choices...
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Submission to ACCC: Digital Platform Services Inquiry on updating consumer law for digital platform services

In its submission to the ACCC’s Digital Platform Services inquiry on updating consumer law for digital...
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Productivity Commission: Australia’s productivity performance – Call for submissions

CPRC believes that the Productivity Commission should take a broader view of how to improve productivity,...
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Submission to Australian Energy Regulator – DRAFT Consumer Vulnerability Strategy

CPRC welcomes the AER’s Consumer Vulnerability strategy and supports the outcomes suggested. In our submission, CPRC...
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Submission to Social Housing Regulation Review

CPRC’s core research areas include‘ Markets that work for people’ and ‘Consumer Wellbeing’. These research areas...
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ACCAN feedback on the Remaking the Telecommunications (Listed Infringement Notice Provisions) Declaration 2011

While the CPRC generally supports the proposed amendments in Privacy Legislation Amendment (Enhancing Online Privacy and...
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Submission to the Treasury CRIS: Improving Consumer Guarantees and Supplier Indemnification Provisions under the Australian Consumer Law

Consumer Policy Research Centre submission to the Treasury Consultation Regulation Impact Statement (CRIS): Improving the Effectiveness of the...
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Submission to OAIC – Review of the Privacy (Credit Reporting) Code 2014

CPRC calls for a clearer governance and effective regulation of the credit reporting regime, with the...
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Submission to The Attorney-General’s Department – Privacy Act Review – Discussion Paper

CPRC welcomes the progress on the review of the Privacy Act. CPRC has a keen interest...
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The Digital Checkout

Over the last three decades Australian consumers have progressively shifted towards the digital economy for the...
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Outreach: Supporting Victorian consumers to lower energy bills

Our amazing outreach team have been back out in the community supporting concession card holders to...
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Why listening needs to be at the heart of a consumer-led recovery

There is a lot of talk from industry and governments about consumer-centred service and policy design,...
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