August 10, 2026
Residential property management is a core role within the real estate industry. Property managers support rental providers in the day-to-day management of their property, while ensuring that renters have a safe and comfortable home.
The aim of this paper is to explore pathways to professionalism, by identifying the opportunities available to lift property management practice. This paper forms part of a broader collaborative project between stakeholders from the Victorian real estate and community sectors to identify and champion best practice approaches to Victorian property management.
In 2025, Consumer Policy Research Centre (CPRC), in partnership with Tenants Victoria, the Real Estate Institute of Victoria (REIV) and the University of Melbourne, was awarded a grant by the Victorian Legal Services Board Grants Program to work in partnership with stakeholders from the real estate and community sectors to identify, grow and champion best practice property management over a three-year period.
The first phase of the project involved establishing a multi-stakeholder committee (the Committee), bringing together representatives from CPRC, Tenants Victoria, REIV, the University of Melbourne, Barry Plant, Kolmeo, McGrath Estate Agents, and the Peninsula Community Legal Service.
This research paper forms part of the first phase and aims to inform the Committee on the mechanisms available to advance professionalism and formalise best practice in Victorian property management. CPRC conducted desktop research to outline these options, drawing upon academic, government, industry and not-for-profit publications from Australia, the United Kingdom, Hong Kong, Canada and the United States of America. The Professional Standards Councils’ research library was also a key source of reference.
This paper was produced as part of the 2025 Housing Justice grant | VLSB+C
October 31, 2023
Faulty cars are far too common and disrupt too many lives. This report delves deep into the repercussions of faulty cars on individuals' lives, examines the legal pathways available for those seeking remedies and explores the experience of First Nations people.
March 16, 2023
Australia’s privacy laws rely on notification and consent as the primary means of protecting consumers. The onus is on consumers to navigate complex privacy protections in a continuously complex digital economy. It is time to consider reforms that hold businesses accountable for how they collect, share and use consumer data. It is time to give regulators the power to pause and assess data practices that are causing or likely to cause consumer harm.
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