June 16, 2025
The Rank the Energy Retailer 2025 Report presents the findings from a national survey of financial counsellors in March-April 2025, about their energy casework experiences over the past 12 months. The Rank the Energy Retailer 2025 project seeks to assess the hardship practices of energy retailers in order to remove barriers to affordable energy, and the report makes a number of key recommendations.
Rank the Energy Retailer 2025 is a collaborative project coordinated by Financial Counselling Victoria (FCVic) and funded through a collaboration grant from Energy Consumers Australia. Partners on the project include Financial Counselling Australia (FCA), Energy Consumers Australia (ECA) and the Consumer Policy Research Centre (CPRC), as well as state peak associations for financial counsellors across Australia.
This project was funded by Energy Consumers Australia as part of its Grants Program to support consumer advocacy and research projects that benefit of household and small business consumers.
The views expressed do not necessarily reflect the views of Energy Consumers Australia.
CPRC welcomes the opportunity to work further on this issue with government, regulators, policy makers, academia and the community sector.
If you are in one the above groups and would like a one-on-one briefing for your organisation contact our team now.
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