October 20, 2021
As the focus of policy makers shifts to rebuilding our communities and economy, now is the time to focus on a wellbeing approach to market governance. Taking a strategic, positive, people-centred approach to better understanding, measuring and reporting on the things that enhance or detract from the wellbeing of Australians in essential service markets.
The conduct of business and the ways markets are regulated significantly influence the day-to-day lives of Australians. The pandemic only brought this into sharper focus.
We want to approach consumer policy from the perspective of promoting and understanding more about what Australians tell us about the interaction and experiences that materially enhance their lives – things like experiencing safety, fairness, dignity and respect.
This two-part report draws on the voices of Australian consumers and what they’re telling us about their experiences with service providers and markets today. We also investigate wellbeing approaches to policy development internationally and locally, and explore ways that this could be applied to policy development and the regulation of essential service markets in Australia.
October 31, 2023
Faulty cars are far too common and disrupt too many lives. This report delves deep into the repercussions of faulty cars on individuals' lives, examines the legal pathways available for those seeking remedies and explores the experience of First Nations people.
March 16, 2023
Australia’s privacy laws rely on notification and consent as the primary means of protecting consumers. The onus is on consumers to navigate complex privacy protections in a continuously complex digital economy. It is time to consider reforms that hold businesses accountable for how they collect, share and use consumer data. It is time to give regulators the power to pause and assess data practices that are causing or likely to cause consumer harm.