Research Hub

CPRC produces evidence-based research to drive changes in policy, regulation and industry practice to improve outcomes for consumers.

Our research priority areas were developed through extensive consultation with community, government, academia and industry, and our assessment of the risks consumers currently face.

We seek to support and collaborate with experts across fields and sectors to strengthen our research, working collectively to protect and improve the experiences and welfare of consumers.

Priority areas are updated annually based on stakeholder feedback, identification of areas of material harm, and emerging challenges.

Consumer Policy Research Centre

The Home

Consumer Policy Research Centre

Living Online

Consumer Policy Research Centre

CPRC Annual Consumer Index

Consumer Policy Research Centre

Making Consumer Decisions Easier & Fairer

Consumer Policy Research Centre

When Things Go Wrong