Consumer Policy Research Centre

Living Online

Australians are spending more of their lives online. 87% were active internet users in 2017, more than 17 million use social networking sites, and 84% are now buying products online.

CPRC focuses on ensuring consumer policy and protection frameworks are modernised to keep pace with technological advancement. This is central to the operation of effective and sustainable consumer markets.

As consumers, we create unprecedented amounts of personal data which reflect our purchase, consumption, payment, browsing and social media behaviour. This is used to enhance consumer experiences, enable more accurate product and service comparisons, drive efficiency, and deliver innovation. However, it is also used for developing detailed consumer profiles, price discrimination practices, and potential exclusion.

Consumer data is increasingly becoming a central input to production for many new platforms. How we deal with questions of ownership, privacy, consumer comprehension and choice are all central to the extent to which both consumers and businesses benefit from these new technologies.

CPRC is currently focused on research to build knowledge in the areas of:

  • Online platforms, systems and tools to enable fair comparisons: information, transparency, consumer ratings systems, and quality metrics.
  • Impact of disruption: emerging business models, how they move the market, and implications for the evolution of consumer protections and scope for discrimination.
  • The Digital Divide: consumer engagement in an increasingly online world, and disadvantage and vulnerability in the digital space.


May 29, 2019

Report: A Day in the Life of Data

Consumer Policy Research’s Centre (CPRC)’s latest report – A Day in the Life of Data – illustrates the bewildering volume and scope… Read More ▸

July 27, 2018

Report: Consumer Data and the Digital Economy

Consumer Data and The Digital Economy was released in July 2018. Australian consumers value their privacy, but our research finds that… Read More ▸

July 17, 2018

query:data national consumer data conference

CPRC hosted Australia’s first major consumer data conference on July 16, 2018. query:data brought together 120 of Australia’s leading researchers,… Read More ▸

February 27, 2018

Consumer Data Research Network

CPRC established the Consumer Data Research Network (CDRN) in May 2018, which it hosts and acts as secretariat. The CDRN’s… Read More ▸

Consumer Policy Research Centre

The Home

Consumer Policy Research Centre

Living Online

Consumer Policy Research Centre

CPRC Annual Consumer Index

Consumer Policy Research Centre

Making Consumer Decisions Easier & Fairer

Consumer Policy Research Centre

When Things Go Wrong