Research Services

Providing a solid evidence base for policymakers, regulators, businesses and community sector organisations so they can reimagine and redesign markets to work better for people.

 

We believe good policy and program design begins with a solid evidence base of consumer experiences, the latest insights and research from home and abroad, and extensive knowledge of the current policy framework.

Examples of our work


Consumer Data Right Report 1: Stepping towards trust consumer experience, consumer data standards, and the Consumer Data Right

The Consumer Policy Research Centre (CPRC) has been engaged to prepare a series of consumer research...
Read more

Consumer Data Right data standards – Consumer research and community engagement project

CPRC has been engaged by the Data Standards Body to engage the community sector and explore...
Read more

Insights for policymakers on the consumer impacts of COVID-19

CPRC is currently working with state and national governments on quantitative consumer research modules exploring
Read more

Exploring regulatory approaches to consumer vulnerability

CPRC was engaged by the AER to investigate the emerging approaches to regulation and policy design...
Read more

Research Report: A Day in the Life of Data

Consumer Policy Research’s Centre (CPRC)’s latest report – A Day in the Life of Data –...
Read more

Report: Consumer Data and the Digital Economy

Consumer Data and The Digital Economy was released in July 2018. Australian consumers value their privacy,...
Read more

Inclusive Housing Design – Placemaking in Wyndham

People with physical and intellectual disabilities are under-served by mainstream housing, reflected in both
Read more

Service Quality Metrics

In a range of service industries, consumers often encounter poor quality unrelated to price, including: Unexpected...
Read more

We provide research services to government and regulatory bodies that want to design and operate effective consumer policy regimes that work in practice, not just in theory. Check out examples of past projects and get in touch to see how we can work together.