We give voice to what consumers want and need to make their lives better.
Consumers are wanting more from companies and the products they produce. Policymakers and regulators seeking to enhance consumer experiences and wellbeing require a modern, adaptive evidence base to better design and deliver interventions and support measures to consumers.
The opportunities of digital transformation are placed in the hands of consumers.
Our work explores the implications for consumers and their expectations, testing how adaptable, technology-neutral and future-proof current Australian consumer protections really are, and how digital technology can be harnessed to benefit rather than harm consumers, including those in vulnerable circumstances.
Our markets serve consumer interests first.
Our research examines business behaviour and regulatory interventions, identifying and promoting best practice in business responsibility and regulatory design, and seeking to improve the regulatory toolkit.
We leave no consumer behind.
Our research supports the development of innovative and effective responses to consumer vulnerability, ensuring that all essential service regulators take a more inclusive approach to policy design and regulation.