May 14, 2019

Building Consumer Trust: a principles and practice guide

CPRC__Building Consumer Trust – a principles and practice guide __June 2017

March 21, 2019

Annual Report 2018/19

  Download the CPRC 2018/19 Annual Report here.

March 20, 2019

Funding and Partnerships Policy

The purpose of this policy is to provide the ethical framework and guidelines for the way CPRC partners and accepts… Read More ▸

Privacy Policy

We are committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of… Read More ▸

January 30, 2019

But are they any good?

In a range of service industries, consumers often encounter poor service including unexpected service outages, inexplicable fees and charges, transfer issues,… Read More ▸

October 12, 2018

Submission to Treasury Laws Amendment (CDR) Bill 2018: Provisions for Further Consultation and Designation Instrument for Open Banking

Read our submission here.

Submission to Treasury Laws Amendment (CDR) Bill 2018: Open Banking

Consumer Data Right Legislation (Round 2)

Submission to ACCC CDR Rules Framework

Read our submission here.

Reseach areas
Consumer Policy Research Centre

The Home

Consumer Policy Research Centre

Living Online

Consumer Policy Research Centre

CPRC Annual Consumer Index

Consumer Policy Research Centre

Making Consumer Decisions Easier & Fairer

Consumer Policy Research Centre

When Things Go Wrong