This includes co-designing materials directly with consumers and community sector organisations to ensure the right information, reaches the right consumers via the right channel.
Education and Training Services
Our landmark consumer education and community training program is a partnership with the Victorian Government.
Launched in 2019, the award-winning Energy Simplified helps people take control of their energy bills. Co-designed with community workers and consumers, the program is supported by a range of energy information materials, including fact sheets, explainer videos and posters housed on Energy Info Hub.
Since launching, CPRC’s Karl Barratt and Cam Crome have supported over 1000 people with simple, effective information to take control of energy bills. The program has gone virtual in 2020 with webinars for community workers and consumers rolling out across Victoria.
“Thank you for this very informative training, very highly recommended for support workers to attend. This information will assist me in further addressing energy bills with my clients.”
“Well done. It was a very productive use of time for both client and personal knowledge. Thank-you so much.”
“Great presentation. Definitely simplifies the process. Will help to improve clients’ understanding and ability to manage their own accounts. Loved it.”