Submission 2021 Regional Telecommunications Review

COVID-19 has demonstrated how essential telecommunications devices and services are to Australian consumers and how relevant 2021 Regional Telecommunications Review is. These services connect people to their families, friends, employment and are a gateway for engaging with banking, shopping, and entertainment. This reliance on these services is only more pronounced in rural and regional areas where they are critical in emergencies, being often the only way to access help and support. When consumers are unable to access phone and internet services, this forms a barrier that can contribute to regional consumers experiencing vulnerability.