In its submission to the ACCC’s Digital Platform Services inquiry on updating consumer law for digital platform services, CPRC calls for a consumer-centred approach to mitigating harms on digital platforms.
We need a new approach that will:
- reduce the onus on consumers to identify and report harms by ensuring regulators are adequately resourced to proactively uncover harm that is currently obfuscated
- introduce a more holistic approach to reform that mitigates and reduces the risk of consumer harms from digital platforms
- implement wider whole-of economy reforms to provide adequate baseline safeguards for consumers to complement any regulatory interventions for digital platforms
- puts more onus on businesses to treat consumers fairly – this could be done with a new best interests duty.