Submission to Australian Energy Regulator – DRAFT Consumer Vulnerability Strategy

CPRC welcomes the AER’s Consumer Vulnerability strategy and supports the outcomes suggested. In our submission, CPRC outlines a range of recommendations regarding proposed actions and additional actions, including a “consumer duty” to consumers and industry education program around vulnerability, for the AER to develop consumer facing service quality information, to automate the validation of concessions, and consider safe defaults for low-income consumers.