Submission to Social Housing Regulation Review

CPRC’s core research areas include‘ Markets that work for people’ and ‘Consumer Wellbeing’. These research areas focus on ensuring markets work for people and giving voice to what consumers need and what matters to them. Our response to the Interim Report focuses on how CPRC research can inform the design and implementation of the proposed reforms, which aim to improve outcomes and engagement with tenants and enhance governance to ensure regulators take a market stewardship approach. Reframing the regulation of social housing to put tenants at the heart is an important step to ensuring their needs are prioritised and their voices are heard. CPRC welcomes the Panel’s approach to considering tenant outcomes. We know from our research the difficulty and stress people face when navigating complex systems and markets is compounded for consumers experiencing vulnerability. Our following reports provide a framework on how to ensure tenants are heard and the regulator and housing providers take a market stewardship and wellbeing approach to delivering improved outcomes for tenants.